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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,919 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,919 Reviews of Ken Ganley Ford Parma - Service Center
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February 20, 2020
Service That Exceeds Expectations! Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reas Courteous, efficient service & technician support! They don't take shortcuts and thereby ensure safety and reliability! It's one of the very best reasons why I have stayed with the same dealership for three consecutive leases. Halfway thru that third one and plan to return for a fourth lease experience! Will this be the one where I get the F-150 or the Mustang.....hmmmmm. More
by Bob Beck
Verified CustomerEmployees Worked With
February 20, 2020
The service department is great. They always tell me what is needed and the estimated cost. They individual staff members are always polite and informative. is needed and the estimated cost. They individual staff members are always polite and informative. More
by SLK123OGG
Employees Worked With
Mike Hamilton, Nick Seminatore, Ashley Neely
February 20, 2020
Worst visit ever. Appointment for Class Action Suit to upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation w upgrade MyFord Touch software. Waited 2 hours to be told that they were unable to download the program from Ford. Left and found that my navigation was not working (no screen). Turned around, returned and after a few minutes was told that all screens were working properly. Sat in car with the service manager and he told me that my car did not have navigation. I must have mixed it up with my Mustang. Now that I could not believe. I purchased this vehicle from your dealership new and for 5 years my car had navigation. After waiting another 30 minutes I was told they had it working again. Still no Sync update. Four hours of my life, for nothing. More
by TLM252
Employees Worked With
Ashley Neely
February 19, 2020
oil change Brought my 2018 f150 for an oil change , got in and out and they washed the truck they did a great job. Nick always does a great job. Brought my 2018 f150 for an oil change , got in and out and they washed the truck they did a great job. Nick always does a great job. More
by EFRANTZ
Employees Worked With
February 19, 2020
Outstanding customer service The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a rai The service was outstanding. The ride to work was particularly appreciated given the harsh weather conditions. Nick was great he should be given a raise. His technical expertise is exceed only by his evident concern for his customers. His work excellence reflects not only on him as an individual but on your dealership as well. Great job More
by mustang
Employees Worked With
Nick Seminatore
February 19, 2020
Great fast service The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. The service crew at Ganley Ford West is great! Everyone is always professional and very polite. The service is fast and the waiting area is clean. More
by remorris208
Employees Worked With
Nick Seminatore
February 18, 2020
Customer Service Everyone at the dealership was polite and friendly. They explained everything that need to be done in in words that I could understand. I would reco Everyone at the dealership was polite and friendly. They explained everything that need to be done in in words that I could understand. I would recommend Ganley Ford West for any car care anyone needs. More
by Jrhost
Employees Worked With
Service: Nick and Ashley, Mechanic: Nick
February 18, 2020
I have had great results from my interactions with the people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I people of this dealership. This is the second Ford Fusion Hybrid I have leased from Ganley West, and the sales and service have both been superb. I am only sorry that my dealing with Ganley West will apparently end a year and a half from now due to Ford's inexplicable stoppage of the manufacturing of the Ford Fusion. I will have to go to a Lincoln dealer, I guess. More
by FXCOOK1210
Employees Worked With
February 18, 2020
Always good They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an e They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an extra cost like some of the other Ganley shops do. Don't get me wrong, the external car wash is great and complimentary with the service appointment. Much appreciated! More
by jwm85
Employees Worked With
Ashley Neely
February 18, 2020
oil change this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncom this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncomfortable for shorter people! More
by BECCAKNAPPE
Employees Worked With
not sure
