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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,921 Reviews

1,921 Reviews of Ken Ganley Ford Parma - Service Center

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February 18, 2020

Always good They always do a good job. The waiting area is comfortable. The people are honest and do a good job. Wish they had a full service wash even at an e More

by jwm85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 18, 2020

oil change this time, as always was efficient. Service personnel were professional and courteous. Unfortunately I find the seating in the waiting room is uncom More

by BECCAKNAPPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not sure
Feb 18, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the tine to leave a great review! Thanks again for your business.

February 18, 2020

Great service with a smile!Always go above and beyond Great service with a smile! Always go above and beyond expectations. Would recomend to everyone. Have been coming here for 15 years and will contin More

by Hammie_vcf
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 18, 2020

Ganley ford west has great service staff. Talked a little with my fav salesperson, Pam, while waiting for my car. It was a great day. More

by Knoxwife19
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My service technician was a white woman with dark hair. I don't recall her name. She was awesome!
Feb 18, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your 5 star review! We really value you as a customer and your business. Please let us know if there is anything else we can do to assist you!

February 18, 2020

Easy In Easy Out Oil change and tire rotation was done quickly and without issues., Vehicle was completely checked with no issues noted. Battery , tires, wipers and li More

by JOEKOOL99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Neely Service Advisor
Feb 18, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 18, 2020

Just an Excellant place to buy a car..Great people from top to bottom..Service department is very accomadating and provides excelkant service especiLly oil changes etc.. More

by RJBOLL1
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hamilton, Jessica Surso
Feb 26, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

February 18, 2020

While they made the necessary repairs, one of the service people quoted me 350 dollar for my exhaust but it wasn’t even looked at yet. The exhaust system was repaired by a sub contractor who only charged 120 More

by Mar1909
Recommend Dealer
No
Employees Worked With
Service department.
February 07, 2020

Very nice and quick service Very good at communicating and letting me know all about the car and what services was done on the car. As fast on fixing my car More

by Bigbud73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Surso
Feb 07, 2020 -

Ken Ganley Ford Parma responded

Thank you so much for your 5 star rating and great review! We greatly appreciate taking the time to leave your feedback and sharing your expierence with us! We are so happy you had a great experience with our team!! We want to sincerely thank you for your business and choosing Ganley ford West!

February 02, 2020

Excellent service and customer-focused staffCar serviced Excellent service and customer-focused staff Car serviced on time They also have a car loaner service for more extensive repairs If your car needs More

by mbz
Recommend Dealer
Yes
Employees Worked With
Service employees are great
Feb 03, 2020 -

Ken Ganley Ford Parma responded

Thank you for your great review and 5 star rating! We greatly appreciate you choosing us and being one of our valued customers! Thanks for your business! Please let us know if there is anything we can do to help! We look forward to seeing you next time.

January 29, 2020

2017 Ford Explorer Everything at Ganley 'Ford West was great when I had my Explorer in last week. Nick Seminatore should be given a bonus and a raise. More

by danjplatten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Seminatore
Jan 29, 2020 -

Ken Ganley Ford Parma responded

Thanks so much for the wonderful review and high star rating! We are so happy you had such a great experience with our team. Please let us know if there is anything we can assist with moving forward! Thanks for your business!

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