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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,919 Reviews
Call Service Center (888) 433-2764

1,919 Reviews of Ken Ganley Ford Parma - Service Center

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February 27, 2025

The service was great. . They were very thorough with my issue. I had a problem that day and they made room for the same day. More

by GK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 27, 2025

In my 47 years, this is the best customer service experience I’ve ever had at an auto dealership. More

by dah5748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

February 27, 2025

Can always rely on this location for a great service experience. Clean facility and friendly personnel. More

by GLEN398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Feb 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review, Glen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

February 27, 2025

Dylan and the team at Ken Ganley Ford are amazing! I appreciate all their support in getting my car fixed. More

by NICOLEGUBACZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Nicole. We're glad to hear we delivered such a great experience!

February 27, 2025

Did a great job keeping my vehicle clean and running. Protected my vehicle from the watson windstorm that came through Parma during that time. Could not ask for more personalized service More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Feb 28, 2025 -

Ken Ganley Ford Parma responded

Alicia, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2025

The service was excellent. The timing matter on the job was done was perfect and I’ll be back again for other services. More

by martinsr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 26, 2025

Customer service was perfect! Dropped off my car for an oil change, it was super easy and convenient! 10/10 recommend! More

by Tesaurotaylor22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to leave us this five-star rating. We truly appreciate your feedback. Thank you for choosing Ken Ganley Ford Parma.

February 26, 2025

Prompt. Helpful. Efficient. Overall a very pleasant experience. I have zero. cmplaints. Will use again. More

by Ekg502@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 26, 2025

Customer service was excellent , repairs done in timely fashion and reliable transportation was provided. The service was beyond my expectations. I look forward to working with Kenny Ganley Ford for all my More

by Domaneek Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

February 25, 2025

Person who checked me in was professional and courteous. I feel bad that you’re employees have to follow what is obviously a scripted conversation. More

by PAULGANNRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ken Ganley Ford Parma responded

Thanks, Paul, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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