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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,933 Reviews
Call Service Center (888) 433-2764

1,933 Reviews of Ken Ganley Ford Parma - Service Center

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February 05, 2025

I had service done on my 2017 Ford Escape Dave Moga was very polite and helpful in keeping me updated on my vehicle. He went above and beyond with helping me with a Warranty with VIP Titianium to get me r More

by tinamshull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Dave here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 05, 2025

Really like them,just wished they had washed the salt off my Bronco.only complaint More

by thegalloemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 05, 2025

The service folks called right away and my Bronco was finished ahead of time. Pleasant staff More

by ARMANDACCORDINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2025 -

Ken Ganley Ford Parma responded

Amanda, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

February 04, 2025

tHEY CALLED ME AND DISCUSSED MY SUV ISSUES, FIXED THOSE ISSUES AND ALSO CLEARED UP SOME OTHER PROBLEMS THEY DISCOVERED. FIXED ON TIME. More

by LSAMOKIESZYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 04, 2025

My wife is happy for de deal, and I’m happy to you gays thanks More

by Anahi Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2025 -

Ken Ganley Ford Parma responded

Anahi, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 04, 2025

The service went fine, but, will I return to them, not without trying other dealers in the area first. I can’t say they were bad, but, they didn’t blow me away either. More

by chris.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
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Feb 07, 2025 -

Ken Ganley Ford Parma responded

Chris, Providing a positive service experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Feb 10, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 04, 2025

Went in fir an oil change and to have the tire pressure sensor valve fixed, I was out in an hour. Fast, friendly service. More

by mmb4589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Dylan and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

February 03, 2025

The people at service counter were very friendly and helpful kept me informed about the progress it was great More

by robertarbuckle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Ken Ganley Ford Parma responded

Thank you, Robert! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

February 02, 2025

Loved the pick up and delivery service for my routine maintenance. Would definitely recommend this dealer to all my friends, family and neighbors. They even washed my car. I also received a complimentar More

by MV7909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Feb 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 02, 2025

Ganley service worked on my car in 1 day. Saved me time ,and money. Runs great. More

by jjm538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Ken Ganley Ford Parma responded

Jim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 04, 2025 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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