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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,934 Reviews

1,934 Reviews of Ken Ganley Ford Parma - Service Center

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February 02, 2025

Loved the pick up and delivery service for my routine maintenance. Would definitely recommend this dealer to all my friends, family and neighbors. They even washed my car. I also received a complimentar More

by MV7909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madelyn Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Vargo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Skipper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Feb 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 02, 2025

Was able to get an appointment in a timely manner, comfortable, waiting area, was informed as to progress and able to make decisions on items not urgent, but could be done. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Ken Ganley Ford Parma responded

Bonnie, Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

February 02, 2025

David does a great job in service. Keeps you posted throughout the process. Great job David! More

by MARKKAZ700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

February 02, 2025

Great service! Dave Moga was very helpful!! Highly recommend! Be sure to use your Ford Pass points!! More

by Big Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Feb 03, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

February 01, 2025

Dave was polite and very thorough when documenting which services were needed for my scheduled maintence service. More

by KARPRASEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy that Dave and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Feb 04, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Dylan was thorough, polite and helpful. He kept me informed of the progress and helped me change my code. More

by BARBARA.MOWRER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Ken Ganley Ford Parma responded

Barbara, We are very happy to hear Dylan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Feb 04, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2025

Very satisfied. Excellent workmanship and knowledge. Would recommend them to anyone. Will be using them again More

by Crstelbasky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Stafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Feb 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Feb 04, 2025 -

Ken Ganley Ford Parma responded

Hello Crstelbasky, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

January 31, 2025

The service dept was friendly and prompt with notifying me of issues while servicing my vehicle, clean waiting room! I was in and out in about a hour and a half. More

by leo59jacque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Ken Ganley Ford Parma responded

Leo, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 31, 2025

Communicative and efficient - got me in right away before my scheduled appt. That is what I can say More

by JACKIEKLAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

Ken Ganley Ford Parma responded

Thanks, Jackie, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 31, 2025

First time at dealership for service and found that the service was excellent. I will return again. More

by Jeepdriver59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Feb 02, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Feb 04, 2025 -

Ken Ganley Ford Parma responded

Hello, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

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