Back

Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,180 Reviews

2,180 Reviews of Ken Ganley Ford Parma - Service Center

Sort by
May 04, 2025

Efficient, friendly and done well! Always a good experience when I bring my Bronco Sport in for service! More

by Leslieapage
Recommend Dealer
Yes
Employees Worked With
Dave
May 04, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 04, 2025

Very accommodating. New owners, same service as Gillingham. Will continue to use unless service deteriorates. More

by CAROLEOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 03, 2025

Bought the 2011 Escape brand new when it was Gillingham Ford...now that it's Ganley, I'm getting the same outstanding service! More

by alexhustick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 03, 2025

My Mercury Mariner quit on my shopping route. I called Ken Ganley to make sure i could tow it in at closing time or later and Mathew took my info, gave me directions to give the tow driver and di More

by CATSNCARS1
Recommend Dealer
Yes
Employees Worked With
Dave and Mathew.
May 03, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 02, 2025

Dylan was very professional explained everything that was going on patient and took care of the problem for me More

by REGGIES333
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
May 02, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

May 01, 2025

Fast and courteous. The sales guy was professional and listened to my concerns. Highly recommended. More

by FF5366
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 04, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

May 01, 2025

Wanna charge over a $1,000 for something that cost over $600 less elsewhere. I won’t be bringing my car back to this dealership. More

by EARTHBOUND84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

May 01, 2025

Ken Ganley Ford made it so easy and convenient to have my SUV serviced. Friendly and great service - including the gals that picked up and dropped off my car. I definitely will be using them again. More

by Lexlee58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

May 01, 2025

Professional Took time to address issues with car and warranty. Kept me updated with progress on car repairs. More

by MRANIERI0
Recommend Dealer
Yes
Employees Worked With
Dave
May 01, 2025 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 01, 2025

Always helpful. Great service. Pleasant atmosphere. Clean service and waiting area. Good coffee ??. ?? More

by EDSELFROD93
Recommend Dealer
Yes
Employees Worked With
Dave Moga.
May 01, 2025 -

EDSELFROD93 responded

Great dealership. Always there to help.

May 01, 2025 -

EDSELFROD93 responded

Dave Moga and C.J. Overman are excellent employees. They answer all questions and are very helpful.

May 01, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

...
37
...