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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,936 Reviews
Call Service Center (888) 433-2764

1,936 Reviews of Ken Ganley Ford Parma - Service Center

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January 26, 2025

Service writer was very efficient. Work performed efficiently. Staff was very friendly. Making my appointment was effortless More

by koke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Jan 27, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Alicia and our team were able to help, and we hope to see you again!

January 24, 2025

Dave kept me informed every step of the way on the diagnosis and then repair of windshield washer system. When he had to order a part, he was able to find one at another dealer vs the warehouse, enab More

by MDPerodeau135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 23, 2025

Very convenient vehicle pickup at home. Tech was professional and recall service was completed in a reasonable timeframe More

by jxi165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
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Jan 24, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 23, 2025

Great first experience with the service department! I have found the new location for my vehicle's service work! More

by SCOTT.TURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Jan 23, 2025 -

Ken Ganley Ford Parma responded

Thank you, Scott! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 22, 2025

Instead of getting a list of parts got several phone calls. Was confused for use More

by Hkinicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 21, 2025

I am impressed! This location deserves an A+. Very professional and great customer service. I would like tongive a shout out to our Service Advisor, George Hadgigeor More

by miachristine20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with George and our team here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 21, 2025

This dealership was great! Very friendly, knowledgeable employees. They explained everything to me well and resolved the issues in a timely manner. I will be a returning custom More

by Emily_F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Emily! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2025

My first time going there because ford decided to close the liberty ford in Parma hts dealership that I've been going for years. They were good people there. So I'm guessing it'll take time for me to get More

by BILL SPALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 21, 2025 -

Ken Ganley Ford Parma responded

Bill, Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 20, 2025

My service appointment went well friendly service representative kept me informed while I waited also explained in detail the process to complete my service. More

by Billmac069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Ken Ganley Ford Parma responded

Bill, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 19, 2025

Great service, great dealership. I would recommend it. To my family and friends. This is convenient for me. Close to the house. More

by johnlrivera10j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Ken Ganley Ford Parma responded

Thank you, John, for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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