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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,939 Reviews
Call Service Center (888) 433-2764

1,939 Reviews of Ken Ganley Ford Parma - Service Center

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January 12, 2025

Fast and efficient. MATT treated me well, listened to my thoughts and suggested I get a door recall checked in the spring. Since they need car for the day they can pick More

by PATRICIASHRILLA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us, Patricia. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2025

Love the staff especially Alicia very friendly and knowledgeable.Live working with her . Thank you More

by kjf1rl1k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bodi, Alicia Jeffery
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Jan 13, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 11, 2025

They were very helpful and took good care of my vehicle! The service help was very helpful. I had Alicia take care of me and my vehicle it went very smoothly More

by Terri Yakubics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Jan 13, 2025 -

Ken Ganley Ford Parma responded

Terri, thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 11, 2025

They did what I wanted with no attempt to sell extras. I'll stick with them. More

by onebuckeye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 10, 2025

I was satisfied with the work and knowledge to help me keep my car running More

by forterri2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2025

I went in for an oil change. Everything was fine except my hood was left unlatched. I also didn't receive a car wash like I heard they usually give. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your candid feedback, Joe. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be an overall positive one. Please don't hesitate to reach out if you need anything else.

January 10, 2025

The serviceman George was pleasant and very helpful. He explained everything in a way that I understood. It is a very nice dealership. More

by maryk.6078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with George and our team, and we look forward to working with you again.

January 10, 2025

Was in for an oil change was in and out in no time always receive good service while I go there More

by BASSMASTER92466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you! Dave, George, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 10, 2025

My service advisor was very polite and without an appointment managed to get my T150 van repaired. More

by MikeP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Mike, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

January 10, 2025

Dave Moga…. i need not say any more….he is the epitome of Ken Ganley ford More

by Twilliamson914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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