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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,944 Reviews
Call Service Center (888) 433-2764

1,944 Reviews of Ken Ganley Ford Parma - Service Center

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January 10, 2025

I was satisfied with the work and knowledge to help me keep my car running More

by forterri2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2025

I went in for an oil change. Everything was fine except my hood was left unlatched. I also didn't receive a car wash like I heard they usually give. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your candid feedback, Joe. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be an overall positive one. Please don't hesitate to reach out if you need anything else.

January 10, 2025

My service advisor was very polite and without an appointment managed to get my T150 van repaired. More

by MikeP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Mike, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

January 10, 2025

The serviceman George was pleasant and very helpful. He explained everything in a way that I understood. It is a very nice dealership. More

by maryk.6078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with George and our team, and we look forward to working with you again.

January 10, 2025

Dave Moga…. i need not say any more….he is the epitome of Ken Ganley ford More

by Twilliamson914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 08, 2025

The people are always nice! The dealership is always clean and gets me out fast More

by BBERENDSEN95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Jan 08, 2025 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. Alicia and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

January 06, 2025

Dave Mogadishu always takes good care of me, gets my car out quickly, recommends other service issues. Very, very, courteous. Makes getting my car serviced a pleasure. More

by Meanmstreeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Ken Ganley Ford Parma responded

Thanks for leaving us a review! We'll pass along your compliments to Dave. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma!

January 03, 2025

The service was fine, but I scheduled to have two new tires mounted on my Mustang. The person taking my call was supposed to check to see if the tires were in stock. They were NOT and I called off work More

by VINNIE_G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Vega
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience, Vinnie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

January 03, 2025

My cars issues are never resolved and I am being charged for work either not needed or not completed. Very unhappy with service and will not be returning. More

by PAXPANTRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Report | Print
Jan 03, 2025 -

Ken Ganley Ford Parma responded

We are very sorry to hear that you were unhappy with your visit(s) to our service center! We would like more info so that we can look into this. Can you please reply with the first & last name on the account and your phone # OR you can email the into to our Customer Relations Manager at JWheatley@GanleyAuto.com Thank you!

January 03, 2025

Seriously under staffed. Car was dropped off early and service wasn’t completed on time. More

by kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
Report | Print
Jan 05, 2025 -

Ken Ganley Ford Parma responded

Hi Kim, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our staff will be reaching out to you in the very near future. Thank you again for your feedback. It helps us to get even better.

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