Ken Ganley Ford Parma - Service Center

Busy operation yet attention to detail. Dylan was a pleasure to work with. Highly recommend Dylan was a pleasure to work with. Highly recommend More

The job was completed in one day, which was great. I would , however, appreciated call backs to my messages left as to approximate completion time. I was coordinating a ride , and it left me hanging I would , however, appreciated call backs to my messages left as to approximate completion time. I was coordinating a ride , and it left me hanging . More

Friendly quick service took care of issue quickly. Returned car with valet service promptly to my house Returned car with valet service promptly to my house More

Pleasant to deal with and very efficient in getting my vehicle back. This was the first time I didn't need to call the dealer about the progress of my truck. vehicle back. This was the first time I didn't need to call the dealer about the progress of my truck. More

Oil change and tired repaired very quickly . Was a plus that the coffee was good ! Was upset that Liberty Ford parma hts closed for oil changes ... But Ganley will be my new ford dealership Was a plus that the coffee was good ! Was upset that Liberty Ford parma hts closed for oil changes ... But Ganley will be my new ford dealership More

Close to home and easy to get to. Receive a washed car when I leave. Receive a washed car when I leave. More

Didn’t like the extra fees I was charged for using a credit card & shop fees. credit card & shop fees. More

Appointment scheduled multiple weeks in advance to ride along with a tech to demonstrate concerns with my less than a year old vehicle. Came at the scheduled time and checked in with a service advisor (Da along with a tech to demonstrate concerns with my less than a year old vehicle. Came at the scheduled time and checked in with a service advisor (Dave Moga). After waiting for 35 minutes and not being called to go for the ride, I see my vehicle has only been moved to make room to check in more vehicles. I figure they are busy today, and I wasn’t planning for it to take this long to go on a ride along. I ask for my truck back so I can leave. Dave goes and comes back and says a technician is taking it to hook up to a computer and will ride along with me. 15 minutes go by and I’m still waiting for the technician to grab me. I come back to ask Dave what’s going on, and he completely ignores me. Looks past me, helps other customers, does everything but acknowledges my presence (10 minutes or so of standing in front of his desk). I ask the service advisor next to him to just get my truck and keys so I can leave. He was able to quickly get it for me and bring it out front. While the other service manager pulls the vehicle out front, the technician comes to Dave and says he was about to go for a drive with me, but I’m leaving. This was an hour after my scheduled appointment. Action only happened when I initiated it each time. If I didn’t say anything, I have a feeling I would have been there a lot longer waiting because I simply was not a priority. Dave Moga was extremely rude. I would look elsewhere for service. More

They have been pretty good about giving me the best treatment for my needs. Just wish they could’ve gotten my payment under $500 like I wanted. treatment for my needs. Just wish they could’ve gotten my payment under $500 like I wanted. More

Service was quck and easy. Waiting area was large and comfortable. Was very pleased with the service. Waiting area was large and comfortable. Was very pleased with the service. More