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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,954 Reviews
Call Service Center (888) 433-2764

1,954 Reviews of Ken Ganley Ford Parma - Service Center

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November 10, 2024

Bronco was in for an oil change , the mechanic said he needed to order parts for the Bronco. Several weeks later I called to see if the parts arrived. The service department said they were never ordered. More

by GBODE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 10, 2024

Dave was extremely helpful in explaining and researching my Ford Pass rewards and my service requirements. More

by JEANHELMLINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Dave here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

November 09, 2024

Very satisfied. Most service I had done were recalls and were done by the Mobile Service technician. He was excellent. Arrived on time. He was friendly and courteous More

by JSACKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2024

Service was very busy but things went very smoothly. Everyone was pleasant and didn't rush. Thanks More

by ABENDER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 08, 2024

Very helpful, courteous and great follow through. Alicia in Service worked to get me the best price on tires for my truck. Very knowledgeable and helpful through this process. More

by GDL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2024

Workers our nice and friendly. Got my oil change nice and fast . Definitely will come back. More

by DayDay130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

Paul was very helpful, friendly and kind. The reason I came to this location. Thank you. More

by bjclark2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2024

Dave Mona was excellent to work with Very helpful and gave accurate information and was willing to go that extra mile More

by CJK45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2024

I've been buying Fords for 40 years, many from Gillingham now Ganley! The dealership treats me lime family. More

by KDROTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Dave Moga was very helpful and kept in contact while the car was there. Will definitely go back. More

by TLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. Please don't hesitate to reach out if there's anything additional we can do for you.

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