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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,955 Reviews
Call Service Center (888) 433-2764

1,955 Reviews of Ken Ganley Ford Parma - Service Center

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November 02, 2024

Quick to service my 2017 escape. Appreciate the car wash as well. Didn't try to sell me anything I didn't need. Inspected my car with good results More

by NIKMARCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia jeffery
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Nov 04, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 01, 2024

Customer oriented. Polite concern . Safe non threatening atmosphere with helping hands . Mind on task . Mature and responsible . More

by dkeiffer405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Nov 05, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2024

Great service, great customer service, they even gave me a detailed list of what future repairs are needed More

by BFLASH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Nov 01, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Alicia was able to help, and we hope to see you again!

October 31, 2024

The explanation from service person was thorough. Too bad Ford has created such a negative situation More

by GREGMUNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Nov 01, 2024 -

Ken Ganley Ford Parma responded

Greg, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 31, 2024

The customer service here was great. I did not have to wait too long. That's it. More

by andrea.jaszczuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 01, 2024 -

Ken Ganley Ford Parma responded

Andrea, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 31, 2024

Satisfied with their prompt service- my previous salesman has always taken care of me even after retirement. More

by MARIE.NEMECEK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Nov 01, 2024 -

Ken Ganley Ford Parma responded

Marie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 31, 2024

Service department is very nice and friendly, got in and out in a timely manner! More

by LEXNMIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 30, 2024

My new escape broke down was towed. Looked at the same day. Problem solved the next day. Part was order. No loaner. Had to get a rental. Waiting to be reimbursed. Only had a little over More

by JANDBWHITE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

Ken Ganley Ford Parma responded

Jan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that George met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 30, 2024

Very good service. The dealer helped me and the waiting time was not that long More

by ROBERT.VINTILA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Robert, Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 30, 2024

Very pleased with my wait time for my brake job will definitely come back. Thank you. More

by DIANE_SAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Diane, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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