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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,955 Reviews

1,955 Reviews of Ken Ganley Ford Parma - Service Center

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October 30, 2024

It seemed crowded, but I was done in roughly 30 minutes. Same day request and service 👍🏽 More

by EMILYERVIN67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Oct 30, 2024 -

Ken Ganley Ford Parma responded

Emily, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

October 29, 2024

They were great, very honest about the expected time. Told me upfront they were behind and I can respect that as a professional myself. More

by BUBBLESANDSUCH2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Alicia Jeffery, Tim Kubow
Oct 30, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

October 29, 2024

Everyone there is friendly and professional. I have only had great experiences there. I would recommend them to friends and family More

by Tkbarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 29, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 29, 2024

Paul was helpful and did everything I needed him to. He is an excellent employee More

by BCunningham620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for the five-star rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

October 28, 2024

I went to Ken Ganley in Parma because I was told I couldn’t get seen by a dealership not too far from them for another two weeks. They were able to get me into service the same day and had my issue f More

by Natalie23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Oct 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Natalie, and don't hesitate to let us know if we can be of further assistance.

October 28, 2024

Service was quick and thorough, agents were polite and informative. Area was inviting and comfortable More

by Mrsbevsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your service experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 28, 2024

My salesperson was very nice, it kept me updated to what was going on and checked in More

by aplgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
C.J. Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Oct 28, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 27, 2024

I've been going to Gillingham Ford/Ken Ganley Ford Parma for years and both service department has been excellent. I couldn't be more pleased. More

by tbober0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 27, 2024

Friendly and courteous. Job was done in a spectacular time. I Thank you for a job well done More

by Jakenryry
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Oct 27, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Jake, for your kind words, and for taking the time to leave us this wonderful feedback!

October 27, 2024

Great service. I was always a fan of Gillingham Ford,but it seemed sometimes as though long time employees had become very complacent.The new crew seems much more c More

by Tjc120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Oct 27, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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