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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,956 Reviews
Call Service Center (888) 433-2764

1,956 Reviews of Ken Ganley Ford Parma - Service Center

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October 15, 2024

Tim was very knowledgeable and kept me updated on my car’s progress throughout the day! More

by CARACEKADA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Oct 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

They were friendly and knowledgeable about my Edge I felt very comfortable leaving my car thete More

by Terrid0806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Ken Ganley Ford Parma responded

Terri, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 15, 2024

Thanks for providing Great customer service and excellent facility . Thank you it was very smooth and clear More

by NABILYOUSSEF_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Ken Ganley Ford Parma responded

Youssef, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 14, 2024

Friendly and knowledgeable desk team Immediate Service Excellent waiting area Timely service updates Through explanation of the invoice Complete satisfaction More

by Gregnsandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 14, 2024 -

Ken Ganley Ford Parma responded

Thank you, Greg and Sandi, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 14, 2024

It was really busy, a d the wait was long, bit service was provided, people were friendly. More

by IAM2BETHE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad George was able to help, and we hope to see you again!

October 13, 2024

So far, the service center has been great since the takeover from Gillingham Ford. I am hoping for continued reliable service. More

by frannie_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2024 -

Ken Ganley Ford Parma responded

Frannie, Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 13, 2024

Great service took my ford escape there they jumped on it got it back fast and fixed correctly will be back 💪💪💪 More

by Rickbowman41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Oct 14, 2024 -

Ken Ganley Ford Parma responded

Rick, Thanks for sharing about your experience with Ken Ganley Ford Parma. George and our team appreciate your business and hope to see you again soon!

October 12, 2024

Had to wait a little longer than I thought, but service technician kept me informed Magazines were plentiful, but almost 20 years old More

by jimz.superior.flooring.products
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Oct 12, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 11, 2024

Easy to get an appointment. Took care of my problem. George was very helpful and professional. More

by Ivywoike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with George and our team here at Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 11, 2024

Very pleasant and curtious. Easy to deal deal with. Always a pleasant experience at Ken Ganley Ford More

by KATO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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