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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,877 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,877 Reviews of Ken Ganley Ford Parma - Service Center
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August 20, 2024
Had the best experience with George Bode. He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford He was knowledgeable, professional kind and funny. Super helpful throughout the whole.process . Highly recommend him and Ken Gangley Ford More
by msminning
Verified Customer
August 20, 2024
Fast, Friendly, very accommodating, professional, experienced, Awesome customer service, very clean, organized, love the coffee! experienced, Awesome customer service, very clean, organized, love the coffee! More
by NLBASILE
Employees Worked With
August 17, 2024
Poor communication. Felt we were mislead. Tried to get us for 10k repairs. Will not be back after going there for over 20 years Felt we were mislead. Tried to get us for 10k repairs. Will not be back after going there for over 20 years More
by Mike
Employees Worked With
August 17, 2024
The service at Ganley Ford was fantastic. I appreciate everything that they ( Alicia) had done for me and they did it in a timely manner I appreciate everything that they ( Alicia) had done for me and they did it in a timely manner More
by BBERENDSEN95
Employees Worked With
Other Employees :
Alicia Jeffery, Will Monske, Tim Kubow
August 16, 2024
Top rate dealership- from salesman, George Bode, to service advisor, Dave Moga. My 2023 Escape plug-in hybrid 10k mi synthetic oil Service scheduling and completion was perfect! The service adviso service advisor, Dave Moga. My 2023 Escape plug-in hybrid 10k mi synthetic oil Service scheduling and completion was perfect! The service advisor,Dave Moga, championed the appointment all thru Ford Pass, even redeeming my points for payment on the service and procured a tube of body touch up paint on the order, I requested. All was done pleasantly and in less than an hour! :) Their waiting area is a great space to relax, update on TV news, and has complementary expresso/coffee /tea station. More
by Barb
August 15, 2024
Person told me vehicle was done before power outage. Went to dealership. To find my car hoisted up in the air and I’m working on it. Called to get transferred to the service department and then the call Went to dealership. To find my car hoisted up in the air and I’m working on it. Called to get transferred to the service department and then the call dropped repeatedly since they were not there. Rather than letting me simply know they were not there. I hate dealing with automated phone system. More
by MOONMORPH
Employees Worked With
I do not recall the names. And even if I did, I would not want to put the shade on an individual trying to make a living when it’s the corporate entity that’s having the bag policy.
August 14, 2024
My transfer case shield was put on wrong then it broke off on my way home. Then wanted to charge me to repair it. Telling me the bracket was rotted. off on my way home. Then wanted to charge me to repair it. Telling me the bracket was rotted. More
by jasondawnjake
Employees Worked With
August 14, 2024
Customer Service was knowledgeable and polite. Disappointed in time it took to get an oil change. Three hours. Only checked in with me after I inquired about it. Disappointed in time it took to get an oil change. Three hours. Only checked in with me after I inquired about it. More
by CHELKOGRALEY
August 13, 2024
My experience with the service advisor was good, quick and polite. However, the service itself was below average. I came in for an oil change for my Mustang and the next day I noticed oil spots all over o and polite. However, the service itself was below average. I came in for an oil change for my Mustang and the next day I noticed oil spots all over on my driveway. Upon inspecting the under tray it was covered in oil from when they drained it and never cleaned it. More
by Izzy
Employees Worked With
