Ken Ganley Ford Parma - Service Center

Not very happy with the problems they're finding with my 2020 f150 with only 46k miles 2020 f150 with only 46k miles More

This was an awesome experience. After contacting several ford dealerships, these guys were the only one willing to take the time to help get my car door looked at. At another dealer After contacting several ford dealerships, these guys were the only one willing to take the time to help get my car door looked at. At another dealership I waited 7 months to hear from someone and no one ever got back to me. They were fast and willing to accommodate us through the process!!! More

Very good Service and parts at Ken Ganley Ford was very good. Quick and easy appointment good. Quick and easy appointment More

When I called the dealership to let them know that my car was going to be delivered there by a tow truck on a Wednesday. They told me that they wouldn't even be able to look at my car until next Tuesday. An was going to be delivered there by a tow truck on a Wednesday. They told me that they wouldn't even be able to look at my car until next Tuesday. An hour and a half later, Dylan called me said that he would do his best to get my car in and I had my car back by Friday. Excellent job Dylan More

Attentative and informative, clear and concise. Knowledgeable and caring. Good experience. Going back ASAP. Highly recommended! Knowledgeable and caring. Good experience. Going back ASAP. Highly recommended! More

All staff is friendly. George and Matt were patient and explained my service well. Great George and Matt were patient and explained my service well. Great More

I took my maverick in for recall service. It was done in an hour and painless. It was done in an hour and painless. More

The entire staff at Ken Ganley Ford in Parma has been such a pleasure to do business with. They made the car buying experience so enjoyable. such a pleasure to do business with. They made the car buying experience so enjoyable. More

Very understanding and listened well. An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I he An oil change should not take as long as I waited. Also, I only requested an OIL CHANGE when I scheduled the appt. When it came time to pay, and I heard $ 100 and then some? My mouth opened in ??!!! Dave immediately said he would take care of this descripmacy. I was very happy to hear this. If it was not for Dave, I most likely would stop going here. I have been at this particular Ford dealership for many years and all my vehicles were bought here. I understand they are under new ownership, however, I can take my car anywhere for service. DUE to Dave's customer service, I will continue going there in the future. More

This was the 2nd time to use this dealership. Both times were excellent. I will be back again. Thank you for the great service. Both times were excellent. I will be back again. Thank you for the great service. More