Ken Ganley Ford Parma - Service Center

Annee does an excellent job of making sure all of your needs are taken care of. I’m so happy with the customer service and care she puts into what she does! The best! needs are taken care of. I’m so happy with the customer service and care she puts into what she does! The best! More

Need a car. See Madeline Vega at Ken Ganley Ford west in Parma! She is also speaks Spanish for out our Latino friends. See Madeline Vega at Ken Ganley Ford west in Parma! She is also speaks Spanish for out our Latino friends. More

I used to go here when it was bob gillingham, since Ken ganley took over I have no complaints ganley took over I have no complaints More

Visited Ken Ganley Ford West recently for routine service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future servic service and for installation of a cargo cover accessory. Work was performed promptly and I will not hesitate to use this dealership for future service needs. More

Great service great work done car is running well praying it continues running well it’s my daughter car who is a senior in OU praying it continues running well it’s my daughter car who is a senior in OU More

Had vehicle for over a month total. Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it w Several parts replaced and issue is still present. When addressed as to why some parts were replaced but did not solve the issue I was told that it would have needed to be replaced anyway. Very disappointed with service for having vehicle for so long and still not finding the root cause. At this point I do not feel comfortable bringing my vehicle back to be charged for more parts and labor. Communication was not great either. I had to call several times to find out the status, a note was left for the manager to give me a call, which never happened. Alicia was an awesome service rep! She communicated well the first time I had the truck in for the issue and listened to my problem to ensure the tech could replicate the issue. The second time around was a different story, I got Will as my service rep. Communication wasn't very good, interrupted while talking to the service manager and didn't communicate well to the technician even though I showed him a video of the problem and relayed exactly what needs to happen to have the issue appear. I will be ensuring I work ONLY with Alicia, if I decide to come back. More

Very impressed with service I rec'd on Tuesday. Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will wa Was concerned about brakes. Thought had to be replaced. Diagnostic showed some rust on a rotor but brakes showed good on test. What a relief. Will was very thorough on what would be done and took time explaining what would be done. Very pleased with appt. More

Been with Bob Gillingham for years and hope to have positive experiences with Ken Ganley. positive experiences with Ken Ganley. More

I have always gotten good service here when it was Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. Gillingham and it continued with Ganley. I have been with Gillingham and Ganley for over 40 years. More

I came in for a recall job they were very nice and explained everything and they did it very fast i give them an A+ explained everything and they did it very fast i give them an A+ More