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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,181 Reviews
Call Service Center (888) 433-2764

2,181 Reviews of Ken Ganley Ford Parma - Service Center

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October 17, 2024

Easy to reschedule car servicing a few days prior and getting serviced despite being half an hour early. More

by CALVIN.F.YONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Alicia Jeffery
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Oct 18, 2024 -

Ken Ganley Ford Parma responded

Thank you, Calvin, for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Oct 19, 2024 -

Ken Ganley Ford Parma responded

Hello Calvin, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2024

My first experience with Ganley Ford and their service was exemplary. Alicia made sure while I was in there for my routine oil change and tire rotation that I was made aware of rear brake issues. My rear More

by FSTANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Oct 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alicia met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 16, 2024

Very friendly and caring. Were on time picking up the car I will go back More

by peggyyking93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris 'Bubba" Andrade, Alicia Jeffery
Report | Print
Oct 16, 2024 -

Ken Ganley Ford Parma responded

Thanks, Peggy, for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

October 16, 2024

Great service, friendly and knowledgeable staff and mechanics are amazing ! The atmosphere is nice and clean! More

by Ruqayyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Report | Print
Oct 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 15, 2024

They were friendly and knowledgeable about my Edge I felt very comfortable leaving my car thete More

by Terrid0806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Ken Ganley Ford Parma responded

Terri, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 15, 2024

Tim was very knowledgeable and kept me updated on my car’s progress throughout the day! More

by CARACEKADA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
Report | Print
Oct 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

Thanks for providing Great customer service and excellent facility . Thank you it was very smooth and clear More

by NABILYOUSSEF_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Ken Ganley Ford Parma responded

Youssef, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

October 15, 2024

We had a rental vehicle break down in Ohio, the service team got us in, had the necessary parts waiting, performed the repair quickly, and got our vehicle back to our customer in no time! More

by ANDREA.A1TRANSIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Alicia Jeffery, Tim Kubow
Report | Print
Oct 15, 2024 -

Ken Ganley Ford Parma responded

Andrea, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

October 14, 2024

It was really busy, a d the wait was long, bit service was provided, people were friendly. More

by IAM2BETHE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad George was able to help, and we hope to see you again!

October 14, 2024

Friendly and knowledgeable desk team Immediate Service Excellent waiting area Timely service updates Through explanation of the invoice Complete satisfaction More

by Gregnsandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Oct 14, 2024 -

Ken Ganley Ford Parma responded

Thank you, Greg and Sandi, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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