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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,879 Reviews
Call Service Center (888) 433-2764

1,879 Reviews of Ken Ganley Ford Parma - Service Center

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April 24, 2025

Thank you for keeping my vehicles in running condition through the years. I have been going to Ken Ganley (used to be Bob Gillingham) for 20 years. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Newman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
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Apr 24, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 23, 2025

Great to work with they did a good job communicating and calling me and keeping me up to More

by Johnsummers002
Recommend Dealer
Yes
Employees Worked With
Dave
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Apr 23, 2025 -

Ken Ganley Ford Parma responded

John, we are very happy to have provided you with such a positive experience! Dave and our team sincerely value your business and look forward to your next visit.

April 23, 2025

Very courteous personnel and a very comfortable waiting area for service. Would definitely recommend their service department! More

by MNEWMAN1701
Recommend Dealer
Yes
Employees Worked With
M. Newman
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Apr 23, 2025 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 23, 2025

Respectful and thorough explanations of services needed Was knowledgeable and treated customer like they cared More

by JOHN.F.BROWN286
Recommend Dealer
Yes
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Apr 23, 2025 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

April 23, 2025

Time expectations were not communicated when I made appointment I was not told I would be without a car the entire day. However Dylan explained all and turned my situation around by going the extra mil More

by Don4bebp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Apr 26, 2025 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Apr 26, 2025 -

Ken Ganley Ford Parma responded

Don, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 22, 2025

Dylan was professional, courteous, kind and effective. Highly recommend this dealership for service. Can’t speak on purchasing but would certainly consider it. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

April 20, 2025

I had a great experience at this dealership. Dave Moga helped me out and was very informative and professional. More

by Rigby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2025 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 20, 2025

Professional and informative. All questions were answered. The job was done right the first time. More

by Atalib75
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
Report | Print
Apr 20, 2025 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

April 19, 2025

Oil change and tire rotation done in a very timely manner. Service can mean a lot when you go to look for your next car. Your service department hit a home run! More

by cjtu
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
Report | Print
Apr 19, 2025 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

April 19, 2025

Long wai time, given wrong information. Can not fix Ranger because you don’t have the software and don’t know when or if you will get it. I think I bought a lemon More

by PIEZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alicia Jeffery
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Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Apr 21, 2025 -

Ken Ganley Ford Parma responded

Hi Mr. Piezer, as Alicia tried to explain to you, unfortunately Ford has not provided dealerships with an update to fix APIM / Sync screen issues. Once Ford comes up with a solution, we are happy to fix the issue for you. Our Service Manager Jeremy Watson called you this morning 4/21 around 10:49am to discuss your visit so if you can please call him back at your earliest convenience, he can discuss everything with you # 216-325-1538 thanks!

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