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Ken Ganley Ford Parma
Parma, OH
4,094 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,094 reviews
December 26, 2025
Always friendly and helpful They explain what is wrong in terms you can understand Excellent job terms you can understand Excellent job More
by Fednut1717
Verified Customer
December 25, 2025
I really appreciate doing business with Ken Ganley Ford and not spending all day at a car dealer thank you very much and not spending all day at a car dealer thank you very much More
by JOEFISHMANHUNTER
Employees Worked With
December 25, 2025
They listened to my concerns and fixed the problem that was bothering me. They truly seemed like they were concerned about my issues. was bothering me. They truly seemed like they were concerned about my issues. More
by mlritz
December 24, 2025
Jeremy and Dylan did great! !! Merry Christmas! See ya in 5000! Have a great new year. !! Merry Christmas! See ya in 5000! Have a great new year. More
by P.matt3232
Employees Worked With
December 24, 2025
Service was fast, friendly and efficient. Was easy to schedule the service using the online tool. Was easy to schedule the service using the online tool. More
by TMMGTH4
December 24, 2025
On 11/5/25 I was there (dealt w/Dave Moga who I understand is no longer employed by Ken Ganley) was quoted for quite a bit of work & paid $3643.36 - about 10 days later I experienced some issues ca understand is no longer employed by Ken Ganley) was quoted for quite a bit of work & paid $3643.36 - about 10 days later I experienced some issues called in & was told it must be a fluke. Problem was then coming & going called in & talked to Dillon who said I could bring the car in on 12/22/25 @ 7 am which I did, then received a call stating I needed wheel bearings which was one of the repairs supposedly done on the 11/5/25 visit & that it was going to be another &2600.00 dollars the bill ended up costing $2292.73. I spent almost $6000.00 on my 2019 Ford Escape & I feel I was LIED to & overcharge by Ken Ganley by an inferior Ex-employee despite I gave a good review because he Begged me to do so!!! I am a Very Disappointed Customer! More
by bmcginnis315
Employees Worked With
Matt Voloschuk
December 24, 2025
Most rude person in customer service I've ever met. Also, I was charged a ton of money for a fix that didn't even work. Then the next solution was wrong as well. I'm just thankful I went somewhere else Also, I was charged a ton of money for a fix that didn't even work. Then the next solution was wrong as well. I'm just thankful I went somewhere else before paying for it. More
by mrasmuss127
Employees Worked With
George
December 23, 2025
Getting the appointment schedule was easy and George was very helpful once I got there. He asked if I had any Ford pass points which I did and made the services free. And also informed me of everything that very helpful once I got there. He asked if I had any Ford pass points which I did and made the services free. And also informed me of everything that was done and what will need done when I come back for my next service. More
by Taylor H
December 22, 2025
I was impressed with the efficiency level that was demonstrated by this dealer. I have never used the valet service before and was nervous about having my vehicle picked up and returned to my place o demonstrated by this dealer. I have never used the valet service before and was nervous about having my vehicle picked up and returned to my place of employment. (A major retailer) I was kept informed every step of the process which made it very easy for me. I will definitely be looking forward to doing more business with them. More
by SAORTONO
Employees Worked With
