Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Ganley Ford Parma
Parma, OH
5,001 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,001 reviews
August 31, 2026
Punctual and very polite and professional. The appointment was on time. The service guy was very professional in his conversation and with making sure my car was where it needed to be. The appointment was on time. The service guy was very professional in his conversation and with making sure my car was where it needed to be. More
by Vjdet74
Verified Customer
August 31, 2026
Very prompt. I got there early but was able to check in. Very prompt. I got there early but was able to check in. They called me with a quote before they did anyt I got there early but was able to check in. Very prompt. I got there early but was able to check in. They called me with a quote before they did anything. More
by Vjdet74
August 31, 2026
Punctual and very polite and professional. The appointment was on time. The service guy was very professional in his conversation and with making sure my car was where it needed to be. The appointment was on time. The service guy was very professional in his conversation and with making sure my car was where it needed to be. More
by Vjdet74
August 31, 2026
Madelyn was amazing and walked us through building of my Bronco. She went through all the important features when we picked it up. She stayed in contact throughout the entire process. Bronco. She went through all the important features when we picked it up. She stayed in contact throughout the entire process. More
by lauerpauer
August 31, 2026
I received great service for the entire process of building, ordering and delivery of my 2026 Ford Bronco building, ordering and delivery of my 2026 Ford Bronco More
by lauerpauer
August 31, 2026
Sales person CJ was attentive to my wants and guided me towards a vehicle that fit my needs. towards a vehicle that fit my needs. More
by Horatiocummings211
Employees Worked With
August 31, 2026
Worst car repair experience I’ve probably had. Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it ba Took car in for two recalls, they had it for three days. I picked it up, about five days later noticed it leaking something. Called to bring it back on Monday. Dealt with Mark, who I told over the phone the problem. When I got there told Mark the situation again, and he had me wait in the waiting area. After waiting for over 1/2 hour I had to flag Mark down and ask what was going on. He reluctantly said oh yeah we need to do the recall. My response was I thought both recalls were completed last week when you had my car for three days. Mark’s response was I don’t know anything about this. So Ken Ganley Ford doesn’t enter work orders in their computer system? The end of a long story is I now don’t feel safe because I don’t know if the two recalls were actually performed. I will be taking my car to my mechanic to find out, and I think that is completely ridiculous that I should have to be doing that. More
by KARENLEVENSON
Employees Worked With
Other Employees :
Don’t know the persons name I dealt with I picked the car up on the 28th
August 31, 2026
I do not have a tire pump in the spare wheel well in my new Mustang. My last Mustang did have a tire pump in the spare wheel well. This needs to be corrected and if it doesn’t get taken care of I want the new Mustang. My last Mustang did have a tire pump in the spare wheel well. This needs to be corrected and if it doesn’t get taken care of I want the price and payment adjusted asap. I don’t understand why they didn’t tell me that there was no pump in the spare wheel well. More
by STRATCATGP
Employees Worked With
August 30, 2026
Extremely kind and helpful people. They picked up my car for service, dropped off a loaner vehicle, and kept me updated every step of the way with a major repair. Cant recommend them e They picked up my car for service, dropped off a loaner vehicle, and kept me updated every step of the way with a major repair. Cant recommend them enough, shout out to George. More
by intrepid24
Employees Worked With
August 29, 2026
My experience with Ken Ganley Ford was courteous and professional. I will use them again and I would definitely refer them to a friend. professional. I will use them again and I would definitely refer them to a friend. More
by roccobuggy1
Employees Worked With
