Ken Ganley Ford Parma

Dealership communicated well during the entire service process. Executed on what they said they would do and returned the vehicle to me in a timely manner. process. Executed on what they said they would do and returned the vehicle to me in a timely manner. More

I purchased a new 2026 Ford Escape. The sale went exceptionly well. I had an appointment with Mr. Mark Rezzano, Sales Consultant. Mr.Rezzano showed me several new Ford Escapes in the de The sale went exceptionly well. I had an appointment with Mr. Mark Rezzano, Sales Consultant. Mr.Rezzano showed me several new Ford Escapes in the dealer's back lot. I liked one of the Escape's exterior and interior colors. Mr. Rezzano allowed a small test drive of the Escape. The Escape drove and handled nicely. I felt comfortable driving the Escape and said I would buy the Escape. Back in Mr Rezzano's office, he calculated the price of the Escape and included the cash value estimate of my old car which was a trade-in. The new Escape was being prep'd, cleaned and made ready for the customer. Mr. Rezzano accepted my down payment for a portion of the sales price of the Escape. He contacted Tracy Sapienza in Finance who prepared financial/purchase/regulatory papers for signing. Mr Rezzano introduced me to my new Escape reviewing the internal features. Pam Koglman, Sales Associate assisted with linking my cell phone to the dashboard option. Mr. Bob Scheatzle, Sales Associate assisted with setting up customer's account on Ford.com . A lot of work was completed in one afternoon. I was able to drive my new Ford Escape home that same afternoon. That was fantastic!!! Thank you very much for making this purchase very enjoyable!!! Ann Novak (Parma Heights, OH) More

Pam Koglman was very helpful with buying my truck. She seemed very knowledgeable on Ford models! I’d definitely recommend. She seemed very knowledgeable on Ford models! I’d definitely recommend. More

Very kind and helpful. Got me in and out within the timeframe they estimated. Very kind and helpful. Got me in and out within the timeframe they estimated. This will be my Got me in and out within the timeframe they estimated. Very kind and helpful. Got me in and out within the timeframe they estimated. This will be my personal Ford dealership I go to for my car problems. More

Courteous, friendly and communicated with very well My experience with Ken Ganley was pleasant, I will be back and refer my friends to you. experience with Ken Ganley was pleasant, I will be back and refer my friends to you. More

I never had to speak to anyone, but they were glad to speak with me anyway! Picked up my car in my driveway, completed service, and dropped it back off! speak with me anyway! Picked up my car in my driveway, completed service, and dropped it back off! More

The level of knowledge and customer service is beyond compare! I would recommend Ken Ganley Ford, not only for all of your service needs, but all new and used car purchases! compare! I would recommend Ken Ganley Ford, not only for all of your service needs, but all new and used car purchases! More

Treated like family. Made to feel that i was important and a priority. Made sure that I kept informed every step of the process. Made to feel that i was important and a priority. Made sure that I kept informed every step of the process. More

He did an awesome job, making sure everything was done for my vehicle He greeted wonderful smile for my vehicle He greeted wonderful smile More

The upgraded services available, improved since my last visit for service. It's great to see Ganley is constantly bettering the car service experience. visit for service. It's great to see Ganley is constantly bettering the car service experience. More