Ken Ganley Kia Mentor

I’ve been looking to lease a new Kia. I called my local Kia dealership and they did not have the one I wanted. The Salesman instantly started trying to lease me a different Kia. I called I called my local Kia dealership and they did not have the one I wanted. The Salesman instantly started trying to lease me a different Kia. I called Kia of mentor which is a hour from my house. Conner in internet sales promptly confirmed they had the Kia I wanted and set us up an appointment. When my wife and I arrived a salesman opened the door for us and set us up at a table. He asked for our name and said he would check us in. Moments later Marty greeted us and lead us to his desk. Instantly explained about the construction for the renovation at the dealership and apologized for any inconvenience it may have caused us. There aren’t enough words to describe Marty Albee! He was personable but very professional and met all our needs all the way through our car leasing experience. My wife and I are pushing 50 years old and have leased multiple vehicles. We have never had such a relaxing experience and we all know how stressful buying a new car can be! More

Great and compassionate salesman, patient and knowledgeable. Appreciate the help from everyone involved. Overall great service knowledgeable. Appreciate the help from everyone involved. Overall great service More

Zaid was so awesome! He was attentive to my family’s needs and wants in a vehicle. You can tell he truly loves working for Ganley and loves Kia’s. He was attentive to my family’s needs and wants in a vehicle. You can tell he truly loves working for Ganley and loves Kia’s. More

I appreciate the service department getting us in timely. We have one car so getting things fixed was important. We have one car so getting things fixed was important. More

Very professional, provided my wife and I with everything expected from a auto salesman and more. We are very happy with the experience provided from the dealership. expected from a auto salesman and more. We are very happy with the experience provided from the dealership. More

Dmitry really went the extra mile to make sure I was taken care of! He kindly came in on his day off to finalize my sale and made sure I had all my questions answered. taken care of! He kindly came in on his day off to finalize my sale and made sure I had all my questions answered. More

Simon and staff were kind and knowledgeable about vehicles. All our questions were answered. Enjoyed being able to Test drive vehicle. vehicles. All our questions were answered. Enjoyed being able to Test drive vehicle. More

Friendly, professional, genuine, relatable and truly cares about his clients. Thank you Marques for my new Sorento. Highly Recommend come get something tariffs mark up prices cares about his clients. Thank you Marques for my new Sorento. Highly Recommend come get something tariffs mark up prices More

I got an oil change and car wash looks great and I had to wait a while because they were busy but they were efficient wait a while because they were busy but they were efficient More

Hi there it’s me again. Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from men Let me start with just saying my vehicle is the 2018 Kia Sorento bought from mentor Kia and my wife’s vehicle is the 2020 Kia Sorento bought from mentor Kia. You heard my story yesterday, this is hers. Last October of 2024 there was a noise coming from the steering wheel and she made an appointment to have it checked. She took it to Ken Ganley Mentor Kia. They told her they had to order a part from the factory. She took it back in November and that didn’t fix the problem. They told her they had to order another part. Here it is now March of 2025 and they told her the part came in and made another appointment to have it installed. When she took it in the part wasn’t there and that they would order another one. Now it is April and she received a call the part is in and they made the appointment for today April 19th first thing this morning to have it installed. She arrived when they opened this morning and they told her sorry we don’t do that kind of work on Saturdays, they only do oil changes on Saturdays. They asked her when she could come back in and she told them she would be back first thing Monday morning April 21st. They told her even though you don’t have a appointment for Monday that would be fine and they will get it fixed. What kind of service department is this? A very terrible one if you ask me. We are 2 customers you will not ever see again once these services get fixed. More