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Ken Ganley Kia Mentor
Mentor, OH
1,673 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,673 reviews
July 15, 2025
Marcus was a phenomenal salesman, he truly helped us get the car we needed. Not wanted NEEDED, went above and beyond. He’s also incredibly funny, so if you can get to experience his expertise, but also his the car we needed. Not wanted NEEDED, went above and beyond. He’s also incredibly funny, so if you can get to experience his expertise, but also his incredibly contagious goofy side. We’re so thankful for this, and can’t wait to come back. More
by kassandra.bush92
July 15, 2025
We had the BEST experience at Ken Ganley Kia! From the moment we walked through the door,Nick and Tony gave us the best service we’ve ever had buying a car! I 1000% recommend buying or leasing fr From the moment we walked through the door,Nick and Tony gave us the best service we’ve ever had buying a car! I 1000% recommend buying or leasing from Ken Ganley Kia in Mentor! More
by Jennifer S
July 15, 2025
Ryan D. was the nicest salesman and very professional! He made buying a new car very fast and easy. We are an older couple and he was very helpful and pati was the nicest salesman and very professional! He made buying a new car very fast and easy. We are an older couple and he was very helpful and patient with us. More
by Kathleen
July 11, 2025
Marques did a fantastic job helping us pick out our new car, and trade in our old one. Excellent work! car, and trade in our old one. Excellent work! More
by JT
July 11, 2025
Marques was fantastic to work with! He was so kind, really listened to what we wanted/needed, stayed within our budget/price point, and has a sense of humor! He was so kind, really listened to what we wanted/needed, stayed within our budget/price point, and has a sense of humor! More
by ATay
July 10, 2025
To start off, this dealer is horrible and the only reason they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the servic they're the "#1 kia dealer in Ohio" is because they can sell you a car. Don't get me wrong, the sales guys and finance guys were nice, but the service and management are not. Originally I purchased an ev6 which died 2 days later, and spent over a month in the shop until a replacement was given. Originally the GM, Michael arnoff was very helpful in getting that replacement, and I even deleted my original review at his request since they made it right. The following Friday when I was in for recall service and to address some issues and concerns I already had with the replacement, his attitude turned hostile, and that "he already lost enough money on this deal, so he's done dealing with it" and puts the blame on me that they sold me a car that died 2 days earlier and replaced it, and not to kia themselves. Moving over to service, as I had issue still needing to be resolved, it took multiple visits, with the advisors acting rude, or like youre crazy, or not testing the issue you presented, because the techs could not recreate the issue, but then once I drive with the service manager Brian, he can tell, and the tires get replaced and thats, that right? Not, there's still an issue, with the breaks, and now a sound is being made from the tires that I've had to go back in multiple times, but they say can't recreate it, yet it's present when I drive it home, I've show them videos before, and after the tire replacement They've pulled my car through the shop and I've watched it get pulled right back around into intake and be left there for an hr, until they come back and tell me nothing is wrong. Or that this new sound that's never been present is actually normal and has always been there. With the last time taking the cake, with the service advisor Erica, become hostile with me, saying they weren't doing anything about my brakes without even looking at the tech line ticket, and then says to me " we already replaced your tires, what do you want us to do"...well the issue started after you put on the new tires, and you putting on new tires doesn't matter regardless, because if there's an issue then it's your job to diagnose and fix it. I recommend going to any other kia dealership in the area. More
by asajewski01
July 10, 2025
Service Department was very slow, had a scheduled appointment and I guess everyone had the time. Waited a long while to get checked in for my appointment. On a positive note, the lady who took care o appointment and I guess everyone had the time. Waited a long while to get checked in for my appointment. On a positive note, the lady who took care of me was exceptionally efficient. She had everything handled in short order. Her name is Dee. The only counter to this comment is that they are in process of remodeling. More
by edbar44
Employees Worked With
Dee Shirkey
July 10, 2025
Very comfortable. Made everything simple my new home i would definitely do business with them again Made everything simple my new home i would definitely do business with them again More
by bigman196540
Employees Worked With
July 07, 2025
Mick is the best! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service! Never wait long for my car. He will tell you everything you need to know what your car will need now and the near future. Excellent customer service!! More
by kathyaelgin
July 07, 2025
The workers at the dealership did a phenomenal job with assisting me and helping me purchase a brand new vehicle. assisting me and helping me purchase a brand new vehicle. More
by Vasilios C
