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Ken Ganley Kia Mentor

Mentor, OH

Overview
Employees
Reviews
Vehicles
4.7
1,578 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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9090 Mentor Avenue

Mentor, OH

44060

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Showing 1,578 reviews

November 18, 2023

The last 2 visits I've had to get an oil change & other work on my Sportage have not been good. Have been told it would take less than half the time it did & no one kept me informed of anything! It seemed More

by bischoffkim4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick, Rebecca Banks
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Nov 19, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. we are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Nov 21, 2023 -

Ken Ganley Kia Mentor responded

Hello there! We are sorry to hear that your past two visits with us did not meet your expectations. Feel free to give me a call, I would be happy to talk to you about it. We are always interested in hearing feed back so we can work on making every visit the best. I look forward to your call. Dee Shirkey 440.953.1000 Ext 301 Customer Relations Manager Ken Ganley Kia Mentor

November 18, 2023

Everyone was very helpful and answered all my questions. This was my first time leasing and they explained the whole process. More

by Le
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Zaucha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Loschert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Villella
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Ken Ganley Kia Mentor responded

Hi Le, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 17, 2023

Simon Pirrello was amazing! Best salesman ever! Impeccable customer service. A true gentleman. Thank you Simon! More

by Christine.harvey71
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dee Shirkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Simon Pirrello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! Please don't hesitate to reach out to us if there's anything more we can do!

November 17, 2023

Simon Pirrello 10/10 recommend! !!! My first experience purchasing a car from a dealership and Simon made it the best first experience ever! He was friendly, personable and attentive More

by Alexis Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simon Pirrello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

Ken Ganley Kia Mentor responded

HI Alexis, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 16, 2023

I was extremely satisfied with the professionalism of the staff and the accomodations ( coffee, hot chocolate and water). More

by llorie50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gough
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Nov 15, 2023 -

llorie50 responded

I am typically very anxious when visiting a service department for my vehicle. Mr. Gough was beyond professional, honest and patient in explaining to me everything regarding my vehicle. I felt comfortable asking questions when I was unclear. He is a very valuable asset to the dealership.

Nov 15, 2023 -

llorie50 responded

Very satisfied customer!

Nov 15, 2023 -

llorie50 responded

To Ken Ganley Kia

Nov 18, 2023 -

Ken Ganley Kia Mentor responded

Hi, we strive for 100% satisfaction and it is great to see you had such a positive experience. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 16, 2023

A great place to get your vehicle serviced. Very friendly, fast and professional. Thank you More

by go_wvu1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
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Nov 18, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2023

They got me in quickly. Very friendly and responsive. Was out In about 45 minutes. Rebecca got all the paperwork ready and washed my car. Exceptional customer service. Will More

by jwagenlander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Piotrowski, Rebecca Banks
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

November 15, 2023

Very helpful gave me a rental to drive until the the recall on my car was fixed would definitely recommend!! More

by luvbrittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 15, 2023

Good dealership and attentive service reps and crew but very surprised to find they were charging a 3% premium to any service bills paid with a credit card. I found that to be classless for a dealership. More

by Jbrabe2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
Report | Print
Nov 17, 2023 -

Ken Ganley Kia Mentor responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 14, 2023

Zach gave great customer service - he was efficient, friendly, and most helpful even with general questions that did not apply to the reason for my visit. More

by betsy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Nov 15, 2023 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

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