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Ken Ganley Kia Mentor
Mentor, OH
1,570 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,570 reviews
October 05, 2023
My 1st oil change was a ridiculous amount of $79 + tax. The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready The customer service person who checked me in spoke fast and mumbled, even after I questioned her several times. They called & said my car was ready for pickup. When I arrived, 45 mins later, I had to wait another 15 minutes because it hadn’t been through the car wash yet. Poor customer service. I will take my service work elsewhere in the future. More
by Js1279
Employees Worked With
Rebecca Banks
October 05, 2023
Very professional and willing to help. Great job making sure all thing were taken care of! Great job making sure all thing were taken care of! More
by hrskid78
October 04, 2023
I am dissatisfied with the service department's performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not performance. I had made an appointment for an oil change and tire rotation, however, upon returning home, I discovered that the tire rotation was not conducted. Consequently, I will have to bring my vehicle in again for the desired tire rotation. I had specified my requirement for a tire rotation and oil change when making the appointment online. Should I have verbally reiterated this to the service writer as well? I must take responsibility for not recognizing that the service was not properly documented. I am profoundly disappointed with the level of service that was provided to me. More
by mbcourt
Employees Worked With
Name unknown
September 25, 2023
The Dealership and Salesperson were comfortable to deal with. They were very knowledgeable and friendly. I would recommend them to any looking bto buy a car. with. They were very knowledgeable and friendly. I would recommend them to any looking bto buy a car. More
by DB
Employees Worked With
Eric Bard
September 23, 2023
I would recommend Marques to anyone, We got straight to the point and got everything taken care of! I am leaving very happy and satisfied! the point and got everything taken care of! I am leaving very happy and satisfied! More
by ali.ibarra133
Employees Worked With
September 23, 2023
So sad when the stereotypes of dealerships not taking young women seriously is true. Very disappointed by my experience attempting to buy a car from this dealership. I do not recommend utilizing this dea young women seriously is true. Very disappointed by my experience attempting to buy a car from this dealership. I do not recommend utilizing this dealership. More
by battagliarg
September 21, 2023
Everything went well and as expected. this was the second Kia we have bought from here. The first purchase was influential in the choice we made. this was the second Kia we have bought from here. The first purchase was influential in the choice we made. More
by paulbohlken
Employees Worked With
September 21, 2023
My car began to fail before i owned it 2 months. First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership First the tire, then usb outlets, then spark plugs, then catalytic converter, (I think) im loosing track. I'm am still working with this dealership on this issue. Jacob and Tony were WONDERFUL when i bought the car. When the car statred having issues, there availability and responses become less than wonderful. No input or compassion was disappointing as i wasnt sure how to move forward. Sonce then, Nate, Mick and Corey, have been nice to work with. I trust they are doing what they can. However my initial experience was sub par. When I called the dealership to inquire about my car dying in the middle of a Columbus highway, the customer rep referred to the "as is" warranty I signed. My sons are fine, by the way, (even though you nevet asked). I concede, the "as is" covers the dealerships xxx. However, does integrity mean nothing? What about the brand? The reputation? Even IF a dealership owes you nothing. Should there not be interest or compassion for the customer who is screwed? My 18yr old son was driving with his 3 younger siblings. The car FAILED on a freeway. There was no powering steering to navigate easily to the side. I was told " the alternator isn't a safety issue",so besides the "as is warranty", it isn't part of a pre inspection before the car goes to the lot. I adamantly disagree that the alternator failing isnt safety related, it put my family in jeapordy. When it comes time for my six (mostly grown) children yo begin purchasing cars. The dealerships Integrity will be top on my list. More
by fatoth70
Employees Worked With
Other Employees :
Mick (service), Corey Steinberg, Jacob Smetana, Tony Dardis
