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Ken Ganley Kia Mentor
Mentor, OH
1,588 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER!
Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,588 reviews
September 16, 2023
Very pleased with My experience with Glanley KIA. Zaid my salesman was professional? Knowledgeable and friendly. As was anyone else we came in contact with. Zaid my salesman was professional? Knowledgeable and friendly. As was anyone else we came in contact with. More
by sgsmithie
September 07, 2023
I have never in my life had a worst customer service experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous atte experience EVER until I brought in my vehicle in the beginning of July (still under an extended warranty) to Mentor Kia Services. After numerous attempts to get ahold of a service representative, I still had to wait several days for anyone to get in touch with me over a simple question. The first time I got my car back from being serviced, the stalling problem continued. I brought my 2015 Jeep Patriot back in to have another part replaced that ended up costing me $800. My vehicle was then returned to me with the same stalling problem so I bring it back in the next day and after waiting a COUPLE DAYS to hear back from a representative, zach proceeds to tell me that “my car is being difficult and it needs to be brought to a Jeep dealership so they can run a more precise tests on it” even though Kia already brought my car to Jeep back in July to have it diagnosed. That same day I pick up my car that’s still stalling and now I’m out $800. The foreman was cocky and dismissive to everything I had to say about MY car. Maybe listen to what your customers have to say next time… I brought my car into a local mechanic and they replaced a simple sensor that took a few hours to complete (problem solved) with no hassle or attitude. I learned my lesson and I’ll NEVER return to Kia in Mentor! More
by Brittany
September 04, 2023
Did a good job. Was very friendly. Made the process quick and easy. Would definitely recommend. Was very friendly. Made the process quick and easy. Would definitely recommend. More
by Kyra.panzarella
Employees Worked With
September 03, 2023
Marques was super friendly and helpful. Was personable and continuously making jokes and laughing. Highly recommend!! Was personable and continuously making jokes and laughing. Highly recommend!! More
by Fmilton622
Employees Worked With
August 29, 2023
They were awesome. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. I had an issue with my leased Kia Soul on a Saturday and took care of it in such a timely manner with limited staff. More
by judyjune1950
Employees Worked With
No sure of name
August 27, 2023
Loved my experience ! They were so welcoming ! And I felt very comfortable with them too They were so welcoming ! And I felt very comfortable with them too More
by Tatashka22
Employees Worked With
Other Employees :
Chelsey Padula, Zach Piotrowski, Michael Ross
August 27, 2023
Needed to buy a vehicle sooner than later…I knew what I wanted but couldn’t find locally (inventory and financially)…I called, they quickly answered, I drove four hours and was not disappointed!! Shout out wanted but couldn’t find locally (inventory and financially)…I called, they quickly answered, I drove four hours and was not disappointed!! Shout out to Cara for making it simple and smooth!! More
by thmsrnlds
August 25, 2023
Very friendly, thorough, and made me feel like family. Especially with looking into everything possible they could offer me. Especially with looking into everything possible they could offer me. More
by kranmoses
