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Ken Ganley Nissan Mayfield
Mayfield Heights, OH
2,672 Reviews
Our new and used Nissan dealership in Mayfield Heights, Ohio is conveniently located near Cleveland and waiting to serve you. Our knowledgeable staff can go over the entire Nissan lineup to help you narrow down your car search or can get you scheduled for a service. Now is the time to handle all of your automotive needs, now is the time to visit Ken Ganley Nissan Mayfield!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,672 reviews
November 19, 2020
Did everything promptly and friendly. Even finished Did everything promptly and friendly. Even finished before they said they would. And answered some questions I had about my car. They had my c Did everything promptly and friendly. Even finished before they said they would. And answered some questions I had about my car. They had my car finished and the paper work finished when I arrived. More
by ARNIEC46
Verified CustomerEmployees Worked With
Adam - service
November 19, 2020
I apologize for the text block, but it's worth your time to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexp to read if you plan on buying from Ganley, so bear with me. I'm going to preface with the fact that some of the blame in this review goes to my inexperience in car buying, but the team at Ganley Nissan went out of their way to use my inexperience against me, had about a half dozen people lie to me and blatantly contradict each other while smiling in my face throughout the entire wretched process. I flew to Cleveland to buy my truck because in my area the prices for the model I wanted are severely inflated. Over the phone they did a pretty decent job of showing me everything on the truck I wanted to see to make sure that I wanted to travel for it, however they all gave me what was probably purposefully conflicting information. The truck comes with a warranty, no wait it doesn't, it's certified, oh wait no it isn't, it's got a backup cam, oh wait no it doesn't. When it came to discussing the price they were avoidant, which is to be expected, but when I said I wanted to make sure of the price before traveling they assured me that I would either get the price I was seeing, or that they were willing to negotiate once I arrived. When I arrived they immediately rushed me into the financing department to start figuring out the parameters of my loan, where I found out that the member of sales I had dealt with the entire time was conveniently not there that day. They told me over the phone that I didn't need to bring anything, but the first bank that had approved me wanted proof of address, which I didn't have with me, so they had to find someone else to handle my loan. My mistake in inexperience was going through all of the financing paperwork right then and there. They purposefully kept the price I was actually signing for from me until my name was down on every sheet of paper, and that price was almost $3,000 more than the price I was assured over the phone. I protested, but they just made me feel like everything was said and done at that point and I ultimately gave it up. I then got the title in the mail and the title says that I'm actually paying $1,000 more on top of the already gouged price. So in all I've paid almost $4,000 more for a truck that I was told from the beginning I was getting at most for the price they had listed, and that's not even including the taxes. On top of that when I left they called me the next day to tell me they had accidentally left my ID in their copier and that they would overnight it to me. It took two weeks to arrive. As I said, I made my mistakes, and I'll never make those mistakes again, but don't let them treat you like their pal, show you photos of their children, and offer you empty courtesies. Make no mistake, these people are xxxx, and they will reach as far into your pockets as they can to line their own with the spoils. I've since removed all of their branding and badges from my truck, and I will be posting this review on every platform I can find them on, and reposting it everywhere periodically so that it doesn't get buried. It's not much against their many locations, fleets of vehicles, and scores of salespeople, but if I can dissuade some folks from not having their hard earned money taken by these rats it's the very least I can do. Two stars instead of one only because I actually do love my truck. More
by ANDREWNFRITSCH
November 18, 2020
Great service and wonderful staff. They took great care of my vehicle and I am a satisfied customer with my purchase and the services provided thus far. of my vehicle and I am a satisfied customer with my purchase and the services provided thus far. More
by KELLYBRANDEE1991
November 17, 2020
Very professional service. Provided helpful insight on design features and about avoiding similar issues in future. Timely and efficient, esp. in these challenging times. Thanks design features and about avoiding similar issues in future. Timely and efficient, esp. in these challenging times. Thanks More
by Vijay
Employees Worked With
Adam
November 17, 2020
My first time buying a vehicle, I am glad decided to go with Ganley in Mayfield. Great customer service, love the vehicle, will definitely deal with them again when the time comes to purchase a new vehicl with Ganley in Mayfield. Great customer service, love the vehicle, will definitely deal with them again when the time comes to purchase a new vehicle. From the time I walked in until I left it was a great stress free purchase. Holly is simply fantastic !! More
by JLCANDSCG
November 17, 2020
Everything was good, it work out for me especially for the given time, knowing how many people would be there to be in a safe environment the given time, knowing how many people would be there to be in a safe environment More
by DANIELSTEINBUCH8
November 16, 2020
I have been driving Nissans from this dealership for about 30 years and both the car and the dealer get better every time I buy! My salesman was efficient and effective. He helped me choose the right N about 30 years and both the car and the dealer get better every time I buy! My salesman was efficient and effective. He helped me choose the right Nissan for me. The Altima has good handling. More
by CGILTZ6485
November 16, 2020
Mike was so very kind and helpful. He took care of my car and helped me to understand how to program the seat. Thank you!!!!!! car and helped me to understand how to program the seat. Thank you!!!!!! More
by SILVESM60
Employees Worked With
November 15, 2020
Excellent customer service!!! Treated us like a King and Queen, Jim and Holly are the BEST!!! GO GANLEY!!! I wouldn't go anywhere else, but the Best!!! Queen, Jim and Holly are the BEST!!! GO GANLEY!!! I wouldn't go anywhere else, but the Best!!! More
by NEILMC21
