Ken Ganley Subaru Wickliffe

My husband and I purchased the new Subaru Ascent and Joy was a blessing during our entire experience! Her uplifting personality is contagious and I will never do business with anyone else at any dealership. was a blessing during our entire experience! Her uplifting personality is contagious and I will never do business with anyone else at any dealership. She follows up with us still to this day and she's become like our own family. Highly recommend seeing Joy with your new car purchase(s) - you will never regret it! 💜 More

Hannah helped my family into a crosstrek a few years ago. I can not express enough how easy and pleasant she makes the process of getting you into the right car! She and Brian worked fluidly with the team at I can not express enough how easy and pleasant she makes the process of getting you into the right car! She and Brian worked fluidly with the team at "East" to accommodate all of my families needs. More

Our salesman, Brandon Miles, went above and beyond to help us into our dream car, a Subaru Outback Onyx XT. He explained all of our options in a straightforward honest way, which we really appreciated du help us into our dream car, a Subaru Outback Onyx XT. He explained all of our options in a straightforward honest way, which we really appreciated during this challenging time when there is not much inventory available. He let us know what is reasonable and to adjust our expectations which helped us make the best financial decision for us at the right time. My husband and I cannot recommend him enough! Thank you Brandon for your expertise, great communication, and superior service! More

On April 12, 2022 I purchased a pre-owned 2013 GMC Sierra 1500 at Ganley Subaru East in Wickliffe , Ohio. I was absolutely amazed with the customer service and how smooth (maybe too smooth) and fast the ent 1500 at Ganley Subaru East in Wickliffe , Ohio. I was absolutely amazed with the customer service and how smooth (maybe too smooth) and fast the entire transaction went. I’m going to be upfront and admit that I did sign the purchase contract which stated “As Is”, SHAME ON ME! I know better, I should have taken the truck to my local mechanic and had it evaluated. Like I said, I should have known better. The truck was used but had low miles and appeared to be in good shape. I looked the body over very well for rust. Yes there was a bit on the tailgate and near the rockers. 3 months later the bed fender wells look like they have stage V cancer and literally gets worse day by day. I personally have never seen a body deteriorate so rapidly. So that leads me to believe at some point the rust was repaired with a quick fix so the truck would sell. Let me tell you now, I would have never agreed to purchase a vehicle that looks like this, and neither would anybody else in their right mind. All that being said, a good experience gone bad. Come on guys you all can provide a better service than this to your customers. Or is that just how business is done. BUYER BEWARE!!! UPDATE: the dealership responded to my BBB complaint, they stated that the sales person and Manager both had told me that they let me k now that the truck rust spots had been touched up with “touch up” paint. No.1, they did not mention that in any of our discussions. No. 2 Pictures show much more rust coming through than could ever be touched up with touch up paint. Very deceptive tactics. More

I had an amazing time working with Crissy Faught! She was extremely helpful from start to finish! She had an answer to every question and went out of her way to work with me and find me my perfect ca She was extremely helpful from start to finish! She had an answer to every question and went out of her way to work with me and find me my perfect car! I am extremely thankful for all her help and support! More

What a wonderful experience to buy a car from Joy. She treated us like loyalty. Her knowledge of all the different cars we looked at was amazing. We referred our friend to her, who also bought a car f She treated us like loyalty. Her knowledge of all the different cars we looked at was amazing. We referred our friend to her, who also bought a car from her. Joy worked to get us the very best deal. And she is always available to quide us with our new car. More

Great experience! Helpful, thorough, and I left loving my car and totally comfortable with all the bells and whistles! Helpful, thorough, and I left loving my car and totally comfortable with all the bells and whistles! More

Joy Taylor is a fantastic sales lady. Sold me two cars and was very professional, nice and caring. Ken Ganley Subaru is a very clean dealership with friendly staff and would recommend any Sold me two cars and was very professional, nice and caring. Ken Ganley Subaru is a very clean dealership with friendly staff and would recommend any kind of business with them. More

I have never been treated so well at a dealer before! ! They make me feel like royalty!! Joy also follows up regularly to see if all is well or if I need something. Great great people and service!! ! They make me feel like royalty!! Joy also follows up regularly to see if all is well or if I need something. Great great people and service!! More

10/10 would recommend Joy as your next salesperson. She was very knowledgeable on all of the broad questions I asked, ranging from finance, lease terms, even to the possible future state of the car ind She was very knowledgeable on all of the broad questions I asked, ranging from finance, lease terms, even to the possible future state of the car industry. She was also very patient as I compared my options. When buying your next car, either new or used, I highly recommend going to Joy. More