"I recently purchased a used vehicle from Gamley Subaru..."
I recently purchased a used vehicle from Gamley Subaru and I am so disappointed In the service after purchase.
First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of the car and the person who responded to me online tried to set up an appointment rather than telling me the conditions. I had to ask and refused to come in to see the car before another person, James, from the sales department gave me the answers I needed that would prompt me to make a trip to your location. I live over 45 minutes away from the dealership, but I was very interested in the car.
Upon arrival at the used car location James helped me find a car that I was interested in and sent me on a test drive. During the test drive I noticed that the warning light for the TPMS sensor was on. Given that it was a cold James confirmed that he believed it was just due to the cold and the tires being slightly under the recommended tire pressure. We discussed this and he said if it stays on after purchase bring the car back and they would fix. This resulted in me returning to the Ganley Subaru dealership four times within five days because they could not figure out why the light kept coming on after I had driven the car for approximately 15 miles after I left the dealership. They replaced the front right sensor.
Finally James said that he recommended I go to a different Ganley dealership that specialize in Nissan so they could take a look at it. At that point I took the car to Ganley Nissan in Mayfield. They ran the test on the car and determined that it was the TPMS sensor in the rear right wheel. They replaced that, sent the bill to Ganley Subaru and the light was off. Approximately 15 miles later the light came back on. I promptly notified James at Ganley Subaru as well as Korey at Ganley Nissan. Korey told me that they would need to contact Ganley Subaru in order to replace the TPMS sensors for both the front and back left-hand side. I told him that I fully expected Ganley Subaru to pay for that since it was a condition of the sale. When I test drove the car James told me that they would take care of that light and make sure that it was safe. Korey then called me back and told me that Steve at Ganley Subaru was refusing to pay for the other two TPMS sensors. I promptly called Steve at the Ganley Subaru and he was rude, refused to pay to fix the car, indicated it was my fault for buying a old used car, and hung up on me.
At that point I called back and spoke with Rich who said that he would look into it and see what they could do for me. The next day Rich told me that they would not be fixing the car and it would be my problem. We discussed coming to some sort of an arrangement to get the other two TPMS sensors fixed. I researched in the market and they are tire mechanics who can fix this for $75-$100 apiece, Ganley Nissan was charging $300. I have not heard from Rich and it’s been over a week.
I cannot express how frustrating this has been. I feel I’ve been treated horribly and service after the sale did not live up to the promises prior to the sale. The sales people should be giving and following up on service for a car uniformly for any car that has bought from your dealership. I’ve been treated poorly because I bought a 12-year-old car and not a two-year-old car. I will never buy from any Ganley again and I certainly will be telling everyone I possibly can to never buy from the franchise.
"I was highly satisfied with the buying process at Ganley..."
I was highly satisfied with the buying process at Ganley Subaru East. The Dealership was ran very professionally. I was very happy with the price of my car and the trade in . Keep up the good work. I will be recommending to family and friends. Theodore Nickels
Other Employees Tagged:
Gino ,Ken, and Mike.
"Found my dream car!"
- Tim Hussell
After searching GanleyAuto.com for months to find "My car", it finally appeared and I called Brad Lunar right away and he drove to the other Ganley store that it was located at and brought it back for me! He let me know how the car drove and mentioned a slight rattling noise. We had service put it on the lift and were able to find the problem and it was quickly handled by Steve, the Pre-Owned Sales Manager. Jim Gentile helped me keep my payments where I want and make sure the right equipment is covered by warranty.
Thanks Brad and Steve and Jim for helping me with my "Affordable Dream Car"!