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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,269 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,269 reviews
April 16, 2020
The buying experience at Ganley Subaru East was excellent. Hannah was great to work with, as she was extremely knowledgeable with the vehicles I was interested in. She made the process smooth and e excellent. Hannah was great to work with, as she was extremely knowledgeable with the vehicles I was interested in. She made the process smooth and enjoyable. I will go back in the future when it is time for a new vehicle. More
by Mike C.
Employees Worked With
Other Employees :
Hannah Benjamin, Jim Gentile, ASHLEY HOUSTON
April 14, 2020
You all rock! Thank you for all you did for us! Purchasing a vehicle is always a daunting task. Purchasing two vehicles brings double the...well...everything. Hannah was up for the challenge and exc Purchasing a vehicle is always a daunting task. Purchasing two vehicles brings double the...well...everything. Hannah was up for the challenge and exceeded the expectations that my wife, Kristen, and I had for our experience. Hannah reached out to me through email and text to respond to my initial inquiry and all of my questions before we even stepped on the lot. She was quick to respond, knowledgeable with the information she provided, and both professional and congenial in her tone. When the big day came, Hannah greeted us at the door and seemed both ready and excited to tackle what wound up being an all day event. Throughout the process, Hannah was incredibly transparent and forthcoming with the information we needed to not only find and lease the best vehicles for our needs but also with the relationship we were building and how we would continue to be supported after driving off the lot. In deciding whether or not to go with Subaru, it was difficult to ignore Hannah’s obvious dedication to and belief in Subaru both as a product and as a company, which went miles in helping Kristen and I to make the decision to drive off the lot with two vehicles that day. More important than anything, though, seemed to be Hannah’s goal that we make the right decision for us, allowing us appropriate time and distance to discuss privately when necessary. Throughout the entire process, Hannah became more of a friend than a salesperson; this was evident in both her enthusiasm for Subaru and her genuine excitement for what these vehicles would allow us to do. Once terms were agreed upon, Kristen and I spent some time with Doug working on all the financing and warranty paperwork. No one gets particularly excited about this part, but Doug was both incredibly helpful and enthusiastic about getting us set, explaining the details and making sure that we were taken care of in a way that best benefited us. (And major kudos to him not only for his attention to detail and professionalism but also for going through the process twice!). When we finished with Doug and returned to Hannah, we found that our two new Imprezas had been detailed and that Hannah had gone the extra mile by putting a bow on Kristen’s - such an awesome personal touch! You could tell that Hannah was just as excited as we were that we had taken this huge step. Realizing that it had been a long day, Hannah did what she could to get us off the lot quickly while being sure to remind us that she was available for whatever support we needed moving forward. Six days after this experience, I can confidently say that I couldn’t be happier and more satisfied with our experience with Hannah, Doug, and the entire staff at Ganley Subaru East. You all rock! More
by Rob Swinton
Employees Worked With
Doug Boulanger, Hannah Benjamin
April 03, 2020
My lease came due during the initial phases of Covid 19 social distancing practices. Everyone at Ganley made me feel comfortable. Brad Lunar handled everything by phone and even made special trips to my h social distancing practices. Everyone at Ganley made me feel comfortable. Brad Lunar handled everything by phone and even made special trips to my home, dropping off and picking up paperwork, to make sure I was happy every step of the way. More
by accent02
Employees Worked With
March 20, 2020
Ashley greeted us at the door.She was very knowledgeable on our car the Subaru Forester.She was able to answer all our questions. Ashley was a pleasure to do business with. on our car the Subaru Forester.She was able to answer all our questions. Ashley was a pleasure to do business with. More
by mcglynn007
Employees Worked With
ASHLEY HOUSTON
March 16, 2020
Brad is the man! Brad and the Ganley Suburu East team really worked hard to make a deal that worked for me. Extremely friendly staff! Highly recommended! Great Experie Brad and the Ganley Suburu East team really worked hard to make a deal that worked for me. Extremely friendly staff! Highly recommended! Great Experience! More
by mjaffe1
March 16, 2020
Great experience This is my second car from Ganley East...service is super. The buying experience was excellent....and, of course, a good deal. I also love my Subaru This is my second car from Ganley East...service is super. The buying experience was excellent....and, of course, a good deal. I also love my Subaru. More
by singerwexberg
Employees Worked With
March 07, 2020
4th Subaru! My husband and I have done business with Ganley Subaru in Wickliffe and had Brad Lunar assist us in our transaction for the 3 out of the last 4. All My husband and I have done business with Ganley Subaru in Wickliffe and had Brad Lunar assist us in our transaction for the 3 out of the last 4. All of our experiences were positive. Brad was efficient and knowledgeable and having dealt with us in the past was sensitive to our needs. From the time we set in foot in the dealership we were met with warm hospitality from every staff member. More
by rkach
March 07, 2020
Brad is the best! It doesn't get any better than him! Will definitely buy from him again! Thanks for a easy and enjoyable experience! Will definitely buy from him again! Thanks for a easy and enjoyable experience! More
by rcraddockii
Employees Worked With
March 06, 2020
A unique and positive experience We have bought many cars over the years and had many good experiences. The difference this time is that we feel that we now also have a long-term rel We have bought many cars over the years and had many good experiences. The difference this time is that we feel that we now also have a long-term relationship with the dealer and our sales rep and other folks we encountered. The sense is that they will continue to be there for us long after the sale. Brad worked well with us and was respectful of our needs and our timeline, as well as providing the information and accommodations we requested. He even offered to help us sync our testy garage door opener. That hasn't yet happened, but I"m certain it will, since he consistently has kept his promises. Pricing was hassle-free, as was delivery. No negatives to mention at all. Highly recommend this dealership and this salesperson. More
by cherplus
March 06, 2020
Awesome experience! The people at Ganley Subaru East in Wickliffe, Ohio are awesome in every way. They are knowledgeable, helpful, professional, and exceptionally custom The people at Ganley Subaru East in Wickliffe, Ohio are awesome in every way. They are knowledgeable, helpful, professional, and exceptionally customer oriented. They went out of their way to make sure that not only we were happy with the automobile purchase, but that everthing about the new vehicle was perfect. It was a superb experience working with Brad Lunar, Nick Villella, and Jim Gentile. There were others in the background that made it all happen superbly too, but there are too many on the team to mention them. We have purchased two vehicles from Ganley Subaru East, Wickliffe, and anticipate many more in the future. It is not enough to just have a great vehicle, but the customer experience made everything truely AWESOME! More
by Jay Weller
