Ken Ganley Subaru Wickliffe

They took the time to gain me as a customer! When I was first looking for a WRX I lived in charlotte NC for work but I knew I would be living in Cleveland in a couple months so I called around to When I was first looking for a WRX I lived in charlotte NC for work but I knew I would be living in Cleveland in a couple months so I called around to try and gain information, I called 5 or 6 dealerships. Some didn’t even call back and others didn’t give me the time of day bc they knew I was out of state and I was younger, they were just looking for a short sale but not ganley Subaru east ! They listened to my plan and were excited to help even though it would be in a couple months, the whole staff was incredibly helpful and kind and now I’m a proud WRX owner and all of my future suabarus will come from this dealer. Keep being awesome ! More

A used car dealer with integrity. We needed to purchase a good clean used vehicle for our son. We purchased a 2009 Honda Civic LX. It is his first car and required to get him to his We needed to purchase a good clean used vehicle for our son. We purchased a 2009 Honda Civic LX. It is his first car and required to get him to his first professional employment (a summer internship). Kelly Derrick was our salesman and took excellent care of us. During the initial test drive, we discovered that the air conditioner was not working. After committing to the purchase price of the car, Ganley stated that they would fix it. We discovered the fix to be a multi-day process. On Day One they recharged the system with coolant, we picked up the vehicle to discover that the coolant leaked out of the system and the AC was blowing warm air. On Day Two Ganley discovered a couple of additional major components that needed to be replaced, the compressor and the condenser. True to their word, Ganley replaced these components at no additional cost to us. On Day Three we picked up the vehicle and are now happy owners. Kelly did a terrific job of keeping us informed of the status of the ongoing repair. I am fairly certain that Ganley did not account for the final cost of the AC repair in their asking price for the vehicle. I am also pretty sure that they did not profit from the sale of our vehicle. Yet they honored their commitment to repair the AC (on their dime!). It is refreshing to find a dealership with such integrity and I would not hesitate to recommend these folks to anyone. In a bit or "small world" irony, the car was originally sold as a new vehicle by Bob Androsko at MotorCars Honda. Bob is my former neighbor, friend on the staff at Ganley's. Dan Clements, Shaker Hts More

Great visit to Ganley Subaru Stopped into Ganley with my husband to look into leasing a 2018 Subaru Outback. Brad Lunar was the salesman we worked with. Super-nice guy. He was ver Stopped into Ganley with my husband to look into leasing a 2018 Subaru Outback. Brad Lunar was the salesman we worked with. Super-nice guy. He was very knowledgable about all the features that came with the model we were interested in. Jim took care of the financing and he too did an awesome job. While waiting on the paperwork, Brad showed us around the dealership, introducing us to the workers in the different departments. All employees we met were friendly. We felt welcomed. And at no point did we feel pressured into a sale. All in all, a super car buying experience. We love our new Outback and we'll definitely reccomend Brad to anyone we know that may be in the market for a vehicle. We're glad to be part of the Ganley-Subaru family!! Cherie & John Bennett More

Happy withe the salesperson Our salesman was Brad Lunar and we were very happy with the quality of service he provided us. He made car buying easy. I have bought cars from othe Our salesman was Brad Lunar and we were very happy with the quality of service he provided us. He made car buying easy. I have bought cars from other dealers that wanted to sell us something that we did not want, but Brad knew what we wanted and what we wanted to pay and helped us reach that goal. I will absolutely refer other people to Brad because the quality of service he provided was exceptional. Brad and his associates at Ganley Subaru are number one in my book and we are going to enjoy our new Forester. More

Never leased a vehicle before ,was at dealership by myself I had a used vehicle and on Memorial day weekend , alote of DealerShips were closed , I was so ThanKFul that , I got out of my vehicle and I blessed w I had a used vehicle and on Memorial day weekend , alote of DealerShips were closed , I was so ThanKFul that , I got out of my vehicle and I blessed with Marlene Seeling a Product Specialist , We came inside and we talked she say if your not ready to buy , I do not want you in anyway to be obligated to buy or purchase something that you will not be happy with ,Marlene , looked at my vehicle and made sure , it got driven and looked at , I had no intentions of getting a New Vehicle , I am on disability and it is hard for me to understand alote of info with learning disabilitys , I was Blessed ,I walk into Marlene , that did not take advantage of me , she was more than honest , she explained everything perfect , weather it was at her desk or test driving vehicles , she went over options on everything I drove and she did not want me in anyway to be pressured , Marlene went above and beyond to reach out to me , to make sure I was understanding everything ,and if I did not ,she was a genuine person , and made sure I did and felt comfortable , the key here ,Marlene was upfront and honest and that in it self , I like , she took me through different departments to Ganleys service place ,parts,payment window etc, and I got to meet everyone , I found a vehicle I liked ,but through Mark Akroyd and Marlene I was able to lease a 2018 Subaru Crosstrek , I was stunned I never got to drive a new vehicle both of them reached out and made sure I got affordable lease payments , with little or no credit with vehicle trade in , Marlene took her time and did not rush me and she more than fully explained vechicle hand guide and went through and explained very important things , she went outside and went to go over vehicle again and she remineded me if I have questions or did not understand ,that she would explain it again . Follow up call and again reached out , told me to call her if needed anything or any part of Ganley , this happen to be The Best experince I had , The Ganley Team in Wickliffe all of them treated each person with respect ,Marlene , is an Asset , to Ganley and a God sent to me , She really went above and beyond considering my disabilitys, without judgement or what they were , and Mark Ackroyd , Thank You For the Excellent Serves at Ganley a nice place , Marlene Seeling , Ganley , one a of a kind Genuine caring person and work with me , This is the kind Experience people should have. Thank You , Sincerely , Tim Yaeger More

Excellant experience I have to say that dealing with Ganley Subaru was a pleasure from start to finish. Brad Lunar took me on a test drive since I was unable to drive mys I have to say that dealing with Ganley Subaru was a pleasure from start to finish. Brad Lunar took me on a test drive since I was unable to drive myself due to a broken hand from an auto accident. I never felt pressured to buy from this dealership. They answered all my questions too. I did check out other brands but I was not impress with their product. I have been a 21 year Honda owner and not sure if I will ever go back. Thank you again Ganley Subaru Team. More

No Pressure Just purchased by second vehicle here, and both times I felt no pressure to make a deal. And the prices were extremely competitive. I've also found Just purchased by second vehicle here, and both times I felt no pressure to make a deal. And the prices were extremely competitive. I've also found the service department to be quick and easy to deal with. More

My Ganley Experience The staff is very professional, and customer services oriented. The understood our concerns, and gave us several options. Our dealer Marlene was so ni The staff is very professional, and customer services oriented. The understood our concerns, and gave us several options. Our dealer Marlene was so nice that she even brought me a pizza because I said: "I was hungry."After we made decision, they were all very efficient in finishing up paperwork, so we did not have to wait long time to go back home. More

Quick and helpful Colin and all the employee's were very helpful. Everyone was very friendly and worked quickly to make sure I was in and out. They were willing to work Colin and all the employee's were very helpful. Everyone was very friendly and worked quickly to make sure I was in and out. They were willing to work with me and simplified the car buying process. More

Pleasantly Surprised Expected the typical unpleasant car buying experience, but I was pleasantly surprised. Brad Lunar was interested in what I was looking for in a car by Expected the typical unpleasant car buying experience, but I was pleasantly surprised. Brad Lunar was interested in what I was looking for in a car by asking good questions. He listened to my answers and made helpful suggestions without being "pushy." I was happy with the buying process and the financial paperwork was easy. I recommend Brad to everyone! More