Ken Ganley Subaru Wickliffe

Purchase of Subaru Forester Colin was great to deal with. He was always respectful and a good listener. He took the time to help me decide what model I needed. He was absolute Colin was great to deal with. He was always respectful and a good listener. He took the time to help me decide what model I needed. He was absolutely a pleasure! More

Great service, great people, and of course a great product! Ganley Subaru was an excellent expirence for the car buying process. I knew going in exactly what I wanted, and they helped me make it happen. I would Ganley Subaru was an excellent expirence for the car buying process. I knew going in exactly what I wanted, and they helped me make it happen. I would recommend anyone to go there for the ease, and joys of buying a new Subaru. They also have a performance center which is ground breaking for a Subaru dealership! Awesome, thank you Ganley! More

Really provides WOW service! The experience was phenomenal! Brad really took care of us and ensuring we had all information to make a great decision. Even taking us out in multi The experience was phenomenal! Brad really took care of us and ensuring we had all information to make a great decision. Even taking us out in multiple models so that I had no lingering questions or concerns. He set the bar high and was still over delivered on the experience. I couldn't be more grateful for his knowledge, experience, and patience! More

Customer Service! I have been working in customer for decades. Because of this, I felt the need to write a review for Ganley Subaru in Wickliffe. From the moment I call I have been working in customer for decades. Because of this, I felt the need to write a review for Ganley Subaru in Wickliffe. From the moment I called in and spoke to Hannah, to the receptionist that greeted me at the front desk (sorry, I didn't catch his name), to salesman John Southwick that took me for my test drive. I felt as if I was the ONLY customer that any of them were working with! This is such a wonderful amenity that is unfortunately falling by the way side of late. Hannah in particular was a lovely breath of fresh air. She was extremely friendly, professional and accommodating. She made me want to come in! I would hire her in a minute! Thank you for the great experience! More

Right down to it! Paul did a great job getting me into the car I wanted, he had it warmed up and ready to test drive. After we took for a drive, Aramis was respectful o Paul did a great job getting me into the car I wanted, he had it warmed up and ready to test drive. After we took for a drive, Aramis was respectful of the time frame we were in and got us in and out with the paperwork process. Paul even followed up after the sale! Made me feel like I was not just another check mark in getting a sale... More

Great Service experience Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal t Giovanni always puts his customers first, and takes the time to explain things, talk through options, and be there as a caring resource. I am loyal to Ganley Subaru East service because of Giovanni ‘s excellent customer service and the ownership/ accountability he takes over his customer ‘s service experience. More

Average Everyone here was professional and friendly. However, I had some issues with the operations. I purchased a new Forester. When I arrived to pick it up, Everyone here was professional and friendly. However, I had some issues with the operations. I purchased a new Forester. When I arrived to pick it up, it had an obvious deep scratch on the front bumper. They were kind enough to get me another one. But, the scratch was obvious... I believe someone saw it and decided to sell the car anyway... If nobody noticed the scratch that's just as bad because it was obvious... I saw it immediately. A day after I picked up my new car (without scratch), a dashboard warning light went off in the middle of my commute. Turns out two of my tires were over 60 PSI (over-inflated x2). I told my sales person I could not give a 5-star review of my experience without them "making it right"... This experience was more stressful than it should have been. A gas card or a few oil changes would have made me feel better about my experience at Ganley. It would have shown that they realize they messed up and cared about my experience. But, I was told there was nothing they can do. So, here's my 3-star review. More

My first new car and I’m 42! Had a great experience. Friendly, knowledgeable and quick. I heard so many great things about Subaru’s by friends and co-workers that I had to have on Had a great experience. Friendly, knowledgeable and quick. I heard so many great things about Subaru’s by friends and co-workers that I had to have one. I’m blown away just by the safety features! More

Ganley Service Team took good care of my 2012 Outback! Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig cal Craig worked with the service team to get my Outback road tested for an annoying rattle and got the repairs done and car back the same day. Craig called to explain the repairs needed and patiently answered all my questions. The dealership offered a complimentary car to use for the day while the repairs were being done. Overall, the appointment went well and the annoying rattle is gone! The cashier was courteous and efficiently processed a Costco discount that applied to the total repair bill. The loaner car was a Forester and was clean and fun to drive. In fact it prompted me to ask Paul of the sales staff about possible trade-in of my 2012 Outback! More

Buying Experience This dealership was great. The people are very knowledgeable and friendly. They made my first time experience buying a car very easy and straightforwa This dealership was great. The people are very knowledgeable and friendly. They made my first time experience buying a car very easy and straightforward. I would definitely buy from them again and recommend Colin Coyne. More