Craig Hatcher
Craig Hatcher at Ken Ganley Subaru Wickliffe
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Craig Hatcher

Service Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
56 Reviews

Dealership Experience

6 yrs, 5 mos

Industry Experience

18 yrs

Languages Spoken

English English

4.9

56 Reviews

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56 Reviews of Craig Hatcher

January 25, 2024

Dealership Rating
Employee Rating

Every one is very nice and very clean building. Thank you for the excellent service. More

by maxine kapluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2024

Ken Ganley Subaru Wickliffe responded

Hi Maxine! Thank you for leaving us this five-star review and kind words about our service team at Ken Ganley Subaru Wickliffe! We'll see you next time!

January 20, 2024

Dealership Rating
Employee Rating

Every department from sales to service is fantastic! Brian took great care of my purchase, and Craig in the service department is the best ever! More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Lunar

Jan 21, 2024

Ken Ganley Subaru Wickliffe responded

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!

December 16, 2023

Dealership Rating
Employee Rating

I started using the Ken Ganley Subaru service department last year when the Subaru dealership I was using for my Legacy kept canceling my service appointments because of a lack of techs. KG Wickliffe has a More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger , Jay Shepard

Dec 18, 2023

Ken Ganley Subaru Wickliffe responded

Hi David, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ken Ganley Subaru Wickliffe!

August 01, 2023

Dealership Rating
Employee Rating

This is my 4th Subaru. My last one and this one are both from this dealership. There is a reason I am a repeat customer. The sales department is knowledge, friendly and More

by HELEN.MALHOTRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Aug 02, 2023

Ken Ganley Subaru Wickliffe responded

We're so glad to have you as a repeat customer at Ken Ganley Subaru Wickliffe! It's wonderful to know that our sales and service departments continue to meet your needs. Thanks for trusting us with your 4th Subaru purchase, we appreciate the support!

April 30, 2023

Dealership Rating
Employee Rating

Great service as usual. This place really takes care of their customers. Thanks again Subaru Wickliffe sales and service. More

by SWANSINGER24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Lanese, Jason Caja, Dario Miocic, Mike Swansinger, Serge Akilimali , Michael Campola, Lourdevic Delva, Jim Gentile, Rich Llyod

May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 30, 2023

Dealership Rating
Employee Rating

Real nice place good work on time always can just wait and get done and leave More

by KAISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

Ken Ganley Subaru Wickliffe responded

Hi Kaiser, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

April 29, 2023

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Employee Rating

I am always treaded very nicely at this dealership. I’ve bought 2 cars from there and will continue to do so. Very friendly and great service. Thank you!!! More

by Jose R.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Callender, Jason Caja

May 01, 2023

Ken Ganley Subaru Wickliffe responded

Hi Jose, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 29, 2023

Dealership Rating
Employee Rating

I am a real estate agent and drive a lot! The service department here at Ken Ganley Subaru always make sure my car is in tiptop shape More

by IDM828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja , Phil Almas

May 01, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2023

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Employee Rating

Always a great experience. I can set up my appointment and receive progress reports and questions via text which makes my life so much easier. This is the second time I have More

by jujub17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Wagoner- Salvatore

Apr 28, 2023

Ken Ganley Subaru Wickliffe responded

Our team at Ken Ganley Subaru Wickliffe is thrilled to know that our text updates and detailing service made your life easier. Thank you for taking the time to share your feedback and for choosing us to service your vehicle. Craig will be happy to hear your kind words!

May 01, 2023

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2023

Dealership Rating
Employee Rating

Dealt w ganley since 2019 offering positive review of their service glad to help me More

by RFWALTERIH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Caja, Serge Akilimali , Phil Almas

Apr 25, 2023

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with your service needs! We're truly grateful for all of your support over the past few years and look forward to serving you for many more. Take care!

Apr 26, 2023

Ken Ganley Subaru Wickliffe responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Subaru Wickliffe. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Ken Ganley Subaru Wickliffe

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