Ken Ganley Subaru Wickliffe

Brake job and test drive Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test d Scheduling was courteous and prompt. All work done quickly and well. Clean garage and nice waiting room. Sales provided Crosstrek for overnight test drive. People were courteous and helpful. More

First Subaru - Crosstrek I researched cars and settled on the Subaru Crosstrek with Eyesight mainly for all the safety features. I did not want a MoonRoof. I contacted 3 deale I researched cars and settled on the Subaru Crosstrek with Eyesight mainly for all the safety features. I did not want a MoonRoof. I contacted 3 dealers and Subaru East was the best one based on feedback from all three and the reviews for sales and service. I scheduled a visit with Avalon Dinunzio, took a test drive (without a salesman) and settled on the car with Jim SantaMaria. He was very good at helping us pick the features I wanted with NO pressure to buy. The sales manager Michael Kaminski was able to find the car I wanted in the color I wanted (Red) and presented a very good price. I then offered my current car as a trade in and got the price I researched on Kelly Blue Book. It was a done deal. We completed all paperwork and was told the car would be delivered in a few days. I did want non glare outside mirrors to be installed and they ordered the parts. It did take about a week to get the parts and they were installed and are working great. This was one of the Best car buying experiences I have had in a long time. Have bee driving the car for several weeks and LOVE it, especially the Adaptive Cruse Control, and the Apple CarPlay. Can't say enough about those features. More

Ganley is very efficient. Salesman was very friendly/helpful Everyone was very friendly. The salesman was very helpful also. He made an effort to provide a good price and made sure I understood everything abou Everyone was very friendly. The salesman was very helpful also. He made an effort to provide a good price and made sure I understood everything about the vehicle. He was very knowledgeable about the vehicle. My only complaint is minor and that is that the parts department misplaced the cargo net they had promised to give me and I had to go back. The salesman was apologetic and offered to drive it over to me, which was nice of him and appreciated. Manager was a little penny-wise, which I thought was silly. More

No complains, dealer addressed issue with used car promptly I recently bought a used car here, and was able to negotiate a great price. The car ended up having a bad battery, which died shortly after I got it h I recently bought a used car here, and was able to negotiate a great price. The car ended up having a bad battery, which died shortly after I got it home. I let the salesperson know, and he had me come back the next morning. I was in-and-out with a brand new battery within an hour, and of course the dealer paid for everything. More

Airbag recall My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I fee My experience at Ganley Subaru was quick, courteous, thorough and convenient. About the only complaint I have would be the usual barrage of what I feel are unnecessary and expensive services performed on reliable vehicle that only has 30,000 miles. Granted, the owner’s manual may require that the transaxle and brake fluid be completely flushed at 30,000 miles but this has never been my real life experience – even living in Northeast Ohio with the extreme temperatures and weather conditions that exist here. More

Buying a new car I gave Ganley East a 5 star rating because of their excellent relationship with their customers & all out effort please & help them with the correct I gave Ganley East a 5 star rating because of their excellent relationship with their customers & all out effort please & help them with the correct decisions. Because I was so satisfied with my first 2015 Outback Premium I purchased another 2018 Outback Premium through Jim Santa Maria. It was a great pleasure working with Jim again, & I highly recommend Jim & Ganley to anyone interested in doing business with a reputable car dealer. Ray Tamburro More

Great All staff know what they are doing and do it well! Also very nice and get you in and out very fast! thank you for your help All staff know what they are doing and do it well! Also very nice and get you in and out very fast! thank you for your help More

Purchase of a Used Ford Ranger. The staff was pleasant, and very helpful. They made the entire process simple. Everthing eas explained to me. The truck was detailed before I took it. The staff was pleasant, and very helpful. They made the entire process simple. Everthing eas explained to me. The truck was detailed before I took it. Brittany was excellent. I would use your dealership again. More

Good service Very good. Very helpful with explaining all of the different features and how they differ on the various models. Very helpful with the decision proce Very good. Very helpful with explaining all of the different features and how they differ on the various models. Very helpful with the decision process More

Easy express oil and tire care.. As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over As I was told on the phone, I went out for a no-appointment-needed oil change and tire rotation. The service person greeted me immediately, went over all that would be done, offered a good package deal on the work and I was in and out in less than an hour- professional, polite, thorough service. I would recommend to all. More