"I have bad credit. So before shopping for a car, I got a..."
I have bad credit. So before shopping for a car, I got a pre-approval from a big, well known bank. I was looking at a specific car, and got the approval for that exact car at Ganley Subaru East. I went in and spoke to Gino. I liked the car, and made an offer to purchase.
They then told me that if I wanted to finance with the bank of my choice, the bank required that Ganley pay them a total of roughly $3300 to do the deal. Something they obviously wouldn't do. They recommended Westlake Finance, who would give me a lower rate, but would require that I purchase a service plan. My payment would also be $35-$40 more, while my down payment would have to be $550 higher.
When I pushed back, they told me I could finance with the bank of my choice, but I would need an extra $500 over my pre-approved down payment. I was frustrated and disappointed.
After leaving the dealership, I checked out something that I was already pretty sure about. It is illegal to require the purchase of a service agreement, and specifically as a condition of financing. I called Westlake Financial to verify that they do not ever require this. Next, I called the bank I had gotten the pre-approval from, and guess what? They'd be more than happy to finance me, at the terms of my pre-approval.
My recommendation? Stay far away from Ganley Subaru.
"This is our third Subaru purchased from Ganley Subaru..."
This is our third Subaru purchased from Ganley Subaru East. Each time we have worked with Gino in picking out the right car for the right price. He was always friendly, respectful, professional and honest. He walked us through every step and with each sale we left very satisfied and happy! Thank you Gino!
"Gino took great care of us and made the process all the..."
Gino took great care of us and made the process all the more amusing. They had a much better selection of used cars than some other dealerships we visited prior. A week later I noticed my coolant was a little low, swung by and got a free top-up. Felt really taken care of and comfortable buying my first car.
"Lou and Gino were wonderfully kind, responsive and..."
Lou and Gino were wonderfully kind, responsive and efficient. They worked very hard to make me feel comfortable while searching for the right vehicle and once I'd made my decision, they made the process feel effortless. I've had an oil issue and they've handled it as soon as I call. Overall, great service!
"Gino was very helpful. I wanted to trade in a car, but I..."
Gino was very helpful. I wanted to trade in a car, but I was not interested in getting a car from there. His service made me interesting in trying to find something. I could feel that he did his best to try and help me get the best deal for my trade in. I really appreciated that.
"Great Experience "
We had visited a few other dealers before coming to Ganley Subaru East. We were met by Gino at the Used Car department. Gino was very knowledgeable about the Outback we were interested in. He took ample time to explain the many features of the vehicle. He was very friendly and patient with the questions we had and our concerns about what we were seeking in the purchase of our next car. We will be recommending Gino to anyone we know who is in the market for their next car.
Other Employees Tagged:
"Dedicated attention to us as customers....highly impressive"
our consultant james callender was amazing......his professionalism and attention to us and our automotive needs was greatly appreciated....honestly, everyone we dealt with at the dealership was friendly and helpful where needed.....our experience was wonderful and we look forward to dealing with james and the good people at ganley subaru east for our future car needs as well.....thank you...marianne and coran lorden
"Truly an easy and satisfied experience!"
Started online and went in for a test drive. Loved the car. Brad went above and beyond to take care of me. This is my second purchase from Ganley Wickliffe and I am sure that I will be back again.
I highly recommend the Crosstrek; I would buy it from Ganley; & if you want a fair and knowledgeable sales person who will do everything that you need (and more); then see Brad Lunar.
"Best car buying experience ever!"
Gino listened to us and immediately knew the car and trim level we would be interested in. He allowed us to take it for and extended test drive and we fell in love with the car. Gino, Aramis and Dj all provided excellent help without applying any pressure at all to us. They offered to come in on their days off if we needed more time to make our decision but that was not necessary. The team at Ganley Subaru East provided the best car buying experience ever!!!
Other Employees Tagged:
"Great experience with Jeff L"
Good experience with Jeff L. Would refer somebody and or come back in the future. Did what they said they would do in a timely manner.
Other Employees Tagged: