Ken Ganley Subaru Wickliffe

New Car for Our Growing Family Brad, our specialist, helped us sell back our Crosstrek and purchase a new Outback for our growing family. The process was painless and before we knew Brad, our specialist, helped us sell back our Crosstrek and purchase a new Outback for our growing family. The process was painless and before we knew it we were out the door with a new car. This is our second time working with Brad and he's our go to guy when we need a new car. The people working at Ganley were friendly and down to earth. More

Quick and efficient I got a flat tire last minute and it was nice to book online the night before and get in and out quickly while they were also attentive! They filled t I got a flat tire last minute and it was nice to book online the night before and get in and out quickly while they were also attentive! They filled the other tires and washed it and I was on my way! More

Highly recommended Colin was very professional. He listened to my concerns and answered all of my questions about the different options in cars and trim levels. I will a Colin was very professional. He listened to my concerns and answered all of my questions about the different options in cars and trim levels. I will always recommend him and the store! More

Dishonest Sales Tactics It saddens me to write this review, since my husband and I had such a wonderful experience with our first Subaru at Ganley and we were ready to be a l It saddens me to write this review, since my husband and I had such a wonderful experience with our first Subaru at Ganley and we were ready to be a lifelong Subaru family. My husband was even hoping to purchase one of the new Ascents once the lease was up on his company car this year. Upon the end of the lease of our first vehicle, my husband and I went back in to Ganley to talk options regarding either buying the vehicle out our first lease, or leasing a new vehicle. Knowing we were over our mileage and the vehicle had some wear and tear, we were trying to figure out what option would be best in the long run without getting deeper in a hole. The sales representative, right off the bat, said that the exceeded mileage would be forgiven as long as we financed another lease through them, and he assured us of this multiple times throughout the process. He did let us know that the only thing we might get billed for was our tires. When we figured out what model and mileage package would work best, my husband and I still grew hesitant over moving forward because we were worried he was selling us on some false information. The sales representative then became more aggressive in his approach and used high-pressure sales tactics. He even used the fact that he leveraged the mile overage forgiveness as reason to proceed with the lease. We double checked with the representative in the finance department that the mile overage would also be forgiven, and he agreed that as long as we proceeded with financing another lease, we would not be responsible for the excess miles. Again, he mentioned we might receive a bill for the tires "but you're looking at $900, max there and sometimes Subaru will work with you on it." Turns out they are both sales snakes that severely lack a moral compass, as they flat out lied to us. We proceeded with the new lease, and now 2 months later, we received a bill from Chase saying we owe them close to $3,000 for mileage (It also said nothing about the tires that the sales representatives had been so adamant about). When we reached out to Ganley, they told us that we are on our own. Congratulations, Ganley, for upholding the reputation that car dealerships lack morality and only care to help you when they want to close a sale. We are now left with an insanely large bill, and a car that I commute daily in that has a bad taste attached to it. Extremely disappointing, and we can't wait until this lease is up so we never have to work with you again. More

Excellent job service delivered on all levels great people I couldn't have asked for more . U guys really stand behind ur product . I'm glad that I drove all the way from erie pa to do business with ganley I couldn't have asked for more . U guys really stand behind ur product . I'm glad that I drove all the way from erie pa to do business with ganley More

Subaru Service Review The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. The employees I dealt with when receiving service for my Subaru, were courteous and kept me informed of what was going on with my vehicle. More

Salesman experienced and knowledgeable and great Salesman and whole staff friendly and helpful love this place in fact this was our 3rd Subaru highly recommend to anyone Subaru hunting thank you Salesman and whole staff friendly and helpful love this place in fact this was our 3rd Subaru highly recommend to anyone Subaru hunting thank you More

Nice and Easy Called Jeff Leovik about a 2018 Subaru WRX Limited and he set up an appointment test drive one. I put and deposit on a WRX that was not yet delivered. Called Jeff Leovik about a 2018 Subaru WRX Limited and he set up an appointment test drive one. I put and deposit on a WRX that was not yet delivered. Jeff kept me updated on My WRX, When it arrived I drove out and had everything handled within an hour. More

Routine maintenance Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not Responsive, courteous service at my convenience This is what I have to say. I'm happy to give Franco and Ganley credit for good service, but I am not pleased that you are forcing me to say extra things in order to do that More