Back

Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
141 Reviews

141 Reviews of Ken Ganley Subaru Wickliffe - Service Center

Sort by
February 23, 2018

mixed reviews The work is good and the wait is reasonable. The service agent was condescending and was not a good listener. He missed half of my concerns and was More

by AMWH1971
Customer Service
Quality of Work
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella
February 23, 2018

Not friendly-no personality Service writers are less than friendly and seem unconcerned about what's going on. I got the run around with phone calls. Not what I expected from fro More

by AMI2017
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Giovanni Casella
February 23, 2018

Excellent Service and Reasonable Prices I have been using Ganley Subars East since moving the the area about 1 1/2 years ago. The take the time to explain things and have very competitive pr More

by JFSCHWARTZ
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Casella
February 23, 2018

The service second time for the air bag safety was done The initial appointment for the air bag safety fix failed, After an hour of waiting I find out that the parts required for this fix were not availabl More

by GUNARS3879
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella, Austin France
February 23, 2018

Super quick service! I had a small window of time when I came to get my oil changed. They got me in and out super quickly. The waiting area is beautiful and comfy! More

by JEIFLANDER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2018

Great Customer Service I appreciate all the effort, patience, service and teamwork approach to fix my Subaru from the Service and Parts Department, especially Gio and Austi More

by BuckeyeFan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella, Austin France
February 23, 2018

No hassle service Recently I took my car in for an oil change tire rotation and of course free car wash. I dropped my Outback off in the morning had my friend take me t More

by J4SPRING06
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Casella, Brittany Mendez
February 23, 2018

great customer service The assistant service manager, Craig Hatcher, was very informative, polite. He went the extra step to make sure that certain parts were under warrant More

by DEBRA.KRAUS
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2017

Terrible Experience No follow-up from the service advisor at all while my car was in the shop for 6 hours. The service advisor did not tell the mechanic/technician to do More

by Tlb19
Customer Service
Quality of Work
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Giovanni Casella
July 26, 2017

Past Service Excellence is now gone with the Management. BEWARE! It is July 2017. This used to be my go to Subaru Service place, they had done major work on my 2009 Outback XL Turbo: They even removed and More

by SubaruPete
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Gary Heck, Giovanni Casella