Past Service Excellence is now gone with the Management.
BEWARE! It is July 2017. This used to be my go to Subaru Service place, they had done major work on my 2009 Outback XL Turbo: They even removed and
BEWARE! It is July 2017. This used to be my go to Subaru Service place, they had done major work on my 2009 Outback XL Turbo: They even removed and replaced my engine and rebuilt my suspension. The Parts department guys are great. (If they are still there). The service department has gone to crap. I might get an oil change at Ganley , but that's it.
Its a night and day difference now!
UPDATE: I learned today that the Parts Manager also had enough and recently quit!
After a new Ganley Service team came in, (bringing in mechanics from the Ganley Chevy dealership), to my knowledge there were only 2 decent Subaru mechanics left -- if you don't get those 2 guys working on your car forget it. (If they are still there?) Example: They replaced the same left rear wheel bearing twice in less than two years and now its bad again. They refuse to replace the bearing a third time because I drove of 12K miles this past year. They want another $350 to replace it a THIRD time. So how long should a wheel bearing last on a family Outback wagon? Is this a bearing issue (3 bearings in three years -- not including the original bearing) -- OR is this is an issue caused by over-tightening with impact wrench instead of torque wrench per specifications? I believe the later. I have had the other bearings replaced at other shops but only the wheel bearing Ganley Subaru replaced has a problem every year. There have been at least two other times I had to bring the car back to Ganley after work was done to have it redone or fixed. Once the trouble light came on several miles from the dealership, so I called them and they told me to make another appointment! I drove it straight back and one mechanic (one of the 2 good ones let) had cleaned up but was still there and HE knew exactly what the issue was and fixed it in 2 minutes. The service rep was actually angry that he looked at my car.
I do NOT recommend this new Ganley service department at all -- they appear 100% profit number driven and could give two cents about the customer satisfaction or building a relationship through maintaining your vehicle properly, correctly, and cost effectively. This past 1-2 years there has been plenty of BS lip service for customer service, very little quality auto service in my personal experience. Drive past this Service Department and head to Adventure Subaru in Painesville. In my experience you will have much better luck with the mechanics and Service Manager at Adventure Subaru. I don't have to bring the repair back like Ganley and their prices are about the same or less in some cases. I believe several good people actually got the heck out of Ganley service department after the reorganization and were recruited by Adventure. A few other Subaru owners I talked to confirmed my findings. Adventure used to be crap, while Ganley was good, but it has switched back around. I truly believe that a combination of the Owners culture (profit vs. customer satisfaction), and the Service Staff that left Ganley and went to Adventure Subaru have a lot to do with this.
Stay out of Ganley Subaru East Service Department. I took my bad wheel bearing problem to Adventure and they fixed it for less than Ganley and they torqued the parts to spec.