Ken Ganley Toyota Pittsburgh

I’ve been coming to Ken Ganley Toyota Pittsburgh for a while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a stat while and have generally had good experiences, but my recent visit left me disappointed. A few weeks ago, I brought in my 2024 Toyota RAV4 for a state inspection. The process was smooth — I was told I only needed one tag, wasn’t charged, and was in and out in about 40 minutes. However, when I returned for a state inspection on my 2025 Toyota Grand Highlander (with only 3.5K miles), the experience was quite different. I was told the process would be quick, but it ended up taking over an hour. Once everything was done, I was told I needed two tags and was charged over $100. The discrepancy in both time and cost between the two visits — at the same dealership and for vehicles from the same brand — is confusing and frustrating. I even mentioned at the start that I had a doctor’s appointment scheduled (which had taken 2 months to get), and asked if I should come another time if it would take too long. I was assured it would be quick, but I ended up missing the appointment and now have to wait until mid-July for the next available slot. I’ve appreciated Ken Ganley’s service in the past, but this experience did not meet expectations. I hope the dealership can work toward more consistency and clearer communication in the future. More

Had a great experience and I'm happy with my newest purchase. Would highly recommend! purchase. Would highly recommend! More

They went out of their way to please me and to deliver outstanding customer service. Dan the salesman handled every request and detail with perfection Great job!!! outstanding customer service. Dan the salesman handled every request and detail with perfection Great job!!! More

Very kind employees. Answers all questions to my satisfaction. Wish the wait time was not so long. Answers all questions to my satisfaction. Wish the wait time was not so long. More

One of the best car buying experiences I’ve ever had in all my years of buying a vehicle all my years of buying a vehicle More

Dealer was very caring of customer needs. Found vehicle I had wanted, worked with me on price, and provided a loaner car for the three months it took to come into dealership. In addition, Found vehicle I had wanted, worked with me on price, and provided a loaner car for the three months it took to come into dealership. In addition, salesman (Kaylee) was extremely helpful, had all the answers and found answer for me when not known, texted me outside business hours and on her day off to address questions. Very easy buying process and quick. Nice descriptive tutorial of the vehicle to complete. Overall great buying experience. More

I am very disappointed with Robert Schilling regarding the service contract. He stated with three of us in the room hearing the same thing that he would give me the same contract I had last time which was the service contract. He stated with three of us in the room hearing the same thing that he would give me the same contract I had last time which was eight years, 80,000 miles with a zero deductible and what I received was seven years 70,000 miles with $100 deductible and it was only $100 cheaper than what I paid last time which he told me he was gonna give me $200 cheaper. He made a good experience turn sour I’ve left him several messages and he has not returned my phone call. He knew that the last guy I dealt with screwed me and told me he would never do that, but yet he has. More

Thank you guys for being the best dealer & service people in our area . You stand behind your word. And go up & be onthe call of your duty you respect everyone like they was your grandparents and that means in our area . You stand behind your word. And go up & be onthe call of your duty you respect everyone like they was your grandparents and that means a great deal. We are bless to have such a great dealership in your area . I travel from down by the wva. Line to come here. Thanks your the best. More

Justin was fantastic to work with finding the right car for us and Scott who delivered the car was fantastic explaining everything in the car inside and outside for us and Scott who delivered the car was fantastic explaining everything in the car inside and outside More

Steve was friendly and explained the process. He tried to add the oil change package for a cost savings. My car was done in the requested time. He tried to add the oil change package for a cost savings. My car was done in the requested time. More