Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Buick GMC Riverdale
Ogden, UT
1,518 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,518 reviews
June 05, 2021
Dusten was extremely helpful and and friendly. He wasnt too pushy and didnt try to take advantage of a non experienced buyer. I will definitely ask for him by name next time I need to buy a new car and I w too pushy and didnt try to take advantage of a non experienced buyer. I will definitely ask for him by name next time I need to buy a new car and I would suggest you do the same. More
by Jamie F.
Employees Worked With
Dusten Barnhart
June 04, 2021
Took my daughters car in to get fixed. Told me it needed new rotors and brakes. They gave me the inspection report and it said brakes and rotors were in excellent shape. After further review it turns out it new rotors and brakes. They gave me the inspection report and it said brakes and rotors were in excellent shape. After further review it turns out it did not need brakes or rotors and they wanted to charge me over $400.00. They charge over $140 for diagnostic and would not refund the amount. More
by Edward
Employees Worked With
June 03, 2021
Ken Garff has been the best service department I have ever used. They are timely. My vehicle is ready when they say it will be. I like the diagnostic video they include to show me everything done, and wh ever used. They are timely. My vehicle is ready when they say it will be. I like the diagnostic video they include to show me everything done, and what they recommend in the near future. My truck is cleaned and setting reset when done. Good job I recommend them to anyone. More
by dangerlaw2
Verified CustomerEmployees Worked With
Other Employees :
Natalie Owen, Karen Jacobsen, Crystal Allen, Zach Peterson
June 01, 2021
I love the entire staff at KG B/GMC,I have purchased I love the entire staff at KG B/GMC, I have purchased several cars from this team and continue to get exceptional service and vehicles. My thanks goe I love the entire staff at KG B/GMC, I have purchased several cars from this team and continue to get exceptional service and vehicles. My thanks goes out to Billy Acree and Stephen Veeder More
by fleenort
June 01, 2021
I've had a couple of bad experiences with the service department. This last visit was unfortunately about par for the course. I was due for an oil change so I called and scheduled it - I've never bee department. This last visit was unfortunately about par for the course. I was due for an oil change so I called and scheduled it - I've never been able to just drop in for an oil change. I also asked that they fix my window chips and look into the noises I've been hearing - knocking? I dropped off my truck the night before. It took them all day to do the oil change. They couldn't hear any noise from the engine, and they completely forgot to do the window chips (the 3rd time I've had them forget the chips). Each time they forget the chip repair they say I can come back in on Monday and they will get it taken care of. It's like they think I don't have a job. It is already a huge wait to get an oil change, and an inconvenience to not to have my vehicle. I love my truck, and would like to be able to give a good review, but I just can't. The service package is a large part of the decision on where to buy a car. I will have to give thought to whether I buy another vehicle here - because of the service department. Hopefully it will get better - I would be happy to change my review. More
by MPAGE1
Employees Worked With
Zach Peterson
May 29, 2021
Normally I have no problems with the service department,as I am usually in and out in 2 hours for an oil change. Today however I had a 9:30 a.m appointment for an oil change, didn't get serviced department,as I am usually in and out in 2 hours for an oil change. Today however I had a 9:30 a.m appointment for an oil change, didn't get serviced until 1:00 and finally left at 1:30. When others came after and left before me. I understand running a little behind or if I didn't have an appointment, but to not get serviced for 4 hours for a simple oil change, I left pretty angry. I will chalk this as a rare occurance and will still come here to get serviced. More
by Treviewer
Employees Worked With
Crystal Allen
May 25, 2021
Great service! great video! they told me about my brakes starting to get worn so i can plan ahead for my next service. thank you ken garff service team! starting to get worn so i can plan ahead for my next service. thank you ken garff service team! More
by NYCDADD
May 23, 2021
Dawson was really great. He kept us posted on the status of our deal and made sure we were comfortable while we waited. He was great to work with! of our deal and made sure we were comfortable while we waited. He was great to work with! More
by Cassiee1984
May 21, 2021
They are always polite and their service is excellent . I have taken my car there for years. Bought my Buick there. Awesome service, always. T have taken my car there for years. Bought my Buick there. Awesome service, always. T More
by Marilyn.hasten54
May 20, 2021
Easiest auto purchase ever!! Jon was friendly and knowledgable and prepared for our arrival. He met us upon arrival and offrred us restrooms and a drink! knowledgable and prepared for our arrival. He met us upon arrival and offrred us restrooms and a drink! More
by d.evans161
Employees Worked With
