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Ken Garff Buick GMC Riverdale

Ogden, UT

4.5
1,527 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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900 W Riverdale Rd

Ogden, UT

84405

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Showing 1,527 reviews

November 08, 2024

Great customer service. Very nice to work with. Will recommend all our friends and family More

by ssnow11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 07, 2024

Always the best to work with Steve & Bill, always looking out for us to get the best deal!!! More

by Gallegoslove24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veeder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 04, 2024

Great service thanks Zack B you did an amazing job getting us our new work truck! We love it! We will do business with you from Montana for all our vehicle needs! More

by rachelerin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tenille Duessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Brodis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hyrum Darger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

November 04, 2024

I have been researching heavy duty trucks for over a year, looking for the right vehicle to meet our needs and really appreciated all of the help from our salesman, Bill all the way through the process. More

by nyorgster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Acree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Walker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

November 04, 2024

They are always great Customer service etc. I always like the video they send when they are working on my vehicle, it is always nice to what they do. More

by lisa.r.sanchez1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cami Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

November 04, 2024

I feel that the service center has gone down dramatically in overall customer service aspect since Zack's departure. I'm have brought both of my vehicles here for absolutely everything for the last 6 years. More

by thattaway5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Arreola
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Zorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn O'Brien
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Joey Burns, General Manager joeyb@kengarff.com

November 02, 2024

They have been great, going out of their way one time to get the oi I needed for my truck. They have always been on time. More

by randymarkert7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Fleming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cardenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

November 01, 2024

Mike was an amazing sales man. He was not your typical car sales man. very professional More

by buxtonkelley58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Kassahn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 31, 2024

The service was great the only thing I wasn't impressed was there was a person in the check in office that was being screamed at by a customer unhappy with what he was charged and no one stepped up to help More

by emtgerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn O'Brien
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

October 27, 2024

Easy to work with and pleasant experience. Provided upfront communication through whole buying sxperience. Vehicle as described on line More

by rtmiller64
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zach Simpson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Ken Garff Buick GMC Riverdale responded

Thank you for your review! We appreciate your feedback. Please feel free to reach out directly if there is anything we can do to further assist you. Joey Burns, General Manager joeyb@kengarff.com

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