Ken Garff Honda Riverdale

Positive experience I like going to Ken Garff for oil changes and service. I've been going for about 3 years now and they've always been honest with me and their waiting I like going to Ken Garff for oil changes and service. I've been going for about 3 years now and they've always been honest with me and their waiting lounge is great. More

Robert is awesome! I use to work with Robert and whether I was working with him, it coming in to have him help me. I always like how he makes things funny. But is also g I use to work with Robert and whether I was working with him, it coming in to have him help me. I always like how he makes things funny. But is also good at his job. More

Normal Very passive , could have and should have been more friendly and involved. Like the dealership but previously the service tech had gone through the li Very passive , could have and should have been more friendly and involved. Like the dealership but previously the service tech had gone through the list of what was done and sometimes there were problems that were made note of for me to be aware of . This time everything was green and no notes? This vehicle is 22 years old, really? More

Ezcellent Fast and easy getting checked in and out, courteous and professional service. I highly recommend. Also, the shuttle service was prompt and efficient Fast and easy getting checked in and out, courteous and professional service. I highly recommend. Also, the shuttle service was prompt and efficient as well. More

Understanding They are very informative, and helpful in deciding what needs to be done for your car. Appreciated them letting us know why repairs need to be done so They are very informative, and helpful in deciding what needs to be done for your car. Appreciated them letting us know why repairs need to be done so our car can be better for the long run. More

Great Service! I have always been impressed by the service, efficiency, and professionalism of this Ken Garff service center. They are great to work with, especially I have always been impressed by the service, efficiency, and professionalism of this Ken Garff service center. They are great to work with, especially Suda. More

Never got updates. No communication. No calls, texts, emails, no updates throughout the process. Impossible to call and get the right person. When I picked up my car I asked if anything e No calls, texts, emails, no updates throughout the process. Impossible to call and get the right person. When I picked up my car I asked if anything else was found and was told no. But the paper said I declined service on a few things when in reality I was never asked if i wanted those things fixed (Already took to another place to have finished) More

Positive experience Friendly people and good service. Michel Goodrich and Isaac Maw treated me and my family in a respectful manner. They were good listeners and answered Friendly people and good service. Michel Goodrich and Isaac Maw treated me and my family in a respectful manner. They were good listeners and answered all of our questions. More

Better than expected car buying and experience David Jacoby our sales person was excellent. He was knowledgeable and answered all of our questions. He explained differences between the various mode David Jacoby our sales person was excellent. He was knowledgeable and answered all of our questions. He explained differences between the various models and we did not feel pressured. He was good to go thru the vehicle and get all of our personalized options set up. Since the vehicle had nearly 3700 miles on it he arranged to get the oil changed before we started heading across country. He also got the wheels fixed up and tires rotated. More

Suda Deserves A Raise! We brought our Pilot in for mileage maintenance. Suda was more than helpful. He hooked me up with the Kids Zone Amazon Prime account so I could turn o We brought our Pilot in for mileage maintenance. Suda was more than helpful. He hooked me up with the Kids Zone Amazon Prime account so I could turn on a show for my kids. Instead of asking me to come back to the service desk to review the list of maintenance updates we needed, he texted me the list along with a video of what was needed. Then, when my wife (not present at the time) kept asking me to ask him questions and I got sick of being stuck in the middle, Suda called her directly to answe her questions. Eventually my wife made it over to the service center in our other car and we left together to run a few errands. Suda texted me with updates the whole time we were gone. After we got our Pilot back we went to dinner as a family. The tech who worked on our car (I don’t remember his name but he deserves a raise too!) told Suda he couldn’t remember if he tightened a bolt completely on our car and asked Suda to call and ask if he could meet us wherever we were so he could tighten it up. It turned out that he met up with us just as we walked out of the restaurant at the end of our meal. The peace of mind I felt from that experience is unparalleled with any other visit to any of the repair shops, service centers, or dealerships I’ve been to in my life. Both Suda and our Technician have my best interests, comfort, and convenience in mind. Please pay them more money! They certainly deserve it. At the very least, they deserve employee of the month awards or whatever other accolades KenGarff can give them. For realsies. More