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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,876 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,876 Reviews of Ken Garff Honda Riverdale - Service Center
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December 09, 2019
Customer Service is not your goal! Customer service has not been super great both times I’ve been in. Everyone acts super busy or tired every time I've been in. 3-4 people at their stat Customer service has not been super great both times I’ve been in. Everyone acts super busy or tired every time I've been in. 3-4 people at their stations not with customers and can't look up to acknowledge they have people waiting. It also took over 11 minutes on the phone to schedule my free advantage care oil change. They were more concerned about a good survey than actual customer service. It’s been two weeks since I was text by the company asking for a great survey and if there was a problem to let them fix it. I sent them this same review almost two weeks ago with no response. More
by ANGANDTRAV13
Verified CustomerEmployees Worked With
The actual person who took my keys was fine. It’s the overall staff that needs better training on how to treat others with consideration and promptness. We are the reason you have jobs after all!
December 09, 2019
Quick permaplate Took my car in for a permaplate was told the time it would likely be because they were busy finished in half the time qouted. Perfect timing for my pl Took my car in for a permaplate was told the time it would likely be because they were busy finished in half the time qouted. Perfect timing for my plans that day. :) More
by Jaygamage
Employees Worked With
Zach Brodis, Merissa Cook
December 09, 2019
Excellent repair on my Nissan Rogue The auto body did an excellent job on the repairs from our wreck. Kept me informed of the progress throughout the process. Top notch.. Thanks The auto body did an excellent job on the repairs from our wreck. Kept me informed of the progress throughout the process. Top notch.. Thanks More
by jerryeddy83
Employees Worked With
Dustin Eddy, Kevin Hurd
December 08, 2019
Brakes Brake issues that took a little longer than I thought it would to get fixed. Merrisa was an awesome rep and explained what was going on during the w Brake issues that took a little longer than I thought it would to get fixed. Merrisa was an awesome rep and explained what was going on during the whole experience. More
by PBPAULIE
Employees Worked With
Merissa Cook
December 08, 2019
Excellent Service I would recommend Ken Garff Honda, I don’t k ow if Honda still has the Satisfaction Plus Awards, Ken Garff deserves one. Keep up the excellent work. I would recommend Ken Garff Honda, I don’t k ow if Honda still has the Satisfaction Plus Awards, Ken Garff deserves one. Keep up the excellent work. More
by PARDEECROOKS
Employees Worked With
Merissa Cook
December 07, 2019
Great service from the Service Department I brought in my Honda Accord for regular maintenance, and Merissa was very friendly and pleasant to work with. She got everything taken care of and ex I brought in my Honda Accord for regular maintenance, and Merissa was very friendly and pleasant to work with. She got everything taken care of and explained everything that was done along with any recommendations. I would definitely recommend Merissa in the service department for prompt and reliable customer service! More
by jrarends82
Employees Worked With
Merissa Cook
December 06, 2019
Service Kevin is always helpful and is considerate of the services I need and can afford when I visit. It is always an easy visit for me, no stress Kevin is always helpful and is considerate of the services I need and can afford when I visit. It is always an easy visit for me, no stress More
by jleonida94
Employees Worked With
Kevin Hurd
December 04, 2019
Great The whole team was great to work with my car was ready when they said they talked to me about what they had to do to replace my airbag The whole team was great to work with my car was ready when they said they talked to me about what they had to do to replace my airbag More
by lvnmoosemtn
Employees Worked With
December 03, 2019
Honda Service visit Very attentive and professional personnel. Listened attentively and very relaxed. Highly recommend this service department. I can relax knowing all m Very attentive and professional personnel. Listened attentively and very relaxed. Highly recommend this service department. I can relax knowing all my concerns will be addressed. More
by BOBT5
December 02, 2019
Great service Great fast service. Enjoyable waiting area. Friendly personnel. I would definitely recommend the service at Ken Garff Honda. The service had been g Great fast service. Enjoyable waiting area. Friendly personnel. I would definitely recommend the service at Ken Garff Honda. The service had been great every time I’ve been there, love my Honda. More
by Meb
Employees Worked With
