Ken Garff Honda Riverdale - Service Center

Lost a customer I will not bring my car in to Ken Garff for service again. Several years ago I brought my car in for service and had nothing but problems and no one d I will not bring my car in to Ken Garff for service again. Several years ago I brought my car in for service and had nothing but problems and no one did anything to make it right. Because of that, I didn’t use Ken Garff service department for about 3 years. Recently I decided to use them again and won’t be back. Slow service, unfair prices, poor customer service, etc. I’ve reached out to them and 5 days later still no response. I’ve learned my lesson and will never return for service. More

Great service. Kept me updated on progress of my car. He gave me a reasonable time to work with. Tire was fixed promptly. Thanks Jared service. Kept me updated on progress of my car. He gave me a reasonable time to work with. Tire was fixed promptly. Thanks Jared More

Great service Jared did a great job and got me out quickly. He makes it fun by being comical as well. I will be back for my next oil change. Jared did a great job and got me out quickly. He makes it fun by being comical as well. I will be back for my next oil change. More

Did recalls and ordered parts. Had two recalls done and ordered parts. No issues, staff was friendly. Staff gave me a ride where needed. Car was done professionally, they even did a Had two recalls done and ordered parts. No issues, staff was friendly. Staff gave me a ride where needed. Car was done professionally, they even did a few things that were wrong for free. More

Service due Quick response with an appointment that fit my schedule..on time no extra waiting. Easy to work with They have done all my service with the exceptio Quick response with an appointment that fit my schedule..on time no extra waiting. Easy to work with They have done all my service with the exception of service due while traveling across the country. More

Customer treatment The technicians are very experienced and knowledgeable, however the point of an appointment in any service is to start receiving care immediately. Dro The technicians are very experienced and knowledgeable, however the point of an appointment in any service is to start receiving care immediately. Dropped off my car at 9am, when I called to check at 1 PM they were just starting. When I complained that why have my vehicle for 4 hrs that they didnt need it, they then changed and said they started at noon. I needed my car back by 3pm which I had them put in the notes, so they now suddenly didnt have enough time to diagnose and fix the problem. Whe. I offered to leave my car the rest of the day I got told the tech leaves at 4pm so I'll have to bring it back another day and that they would have to start the process over and that it may not get fixed then either. They claim understanding yet still no compassion of even a rental car because its warranties not safety related. The advisor started out with attitude that is was my problem not theirs. Things happen, just approach the situation with some compassion. More

Service Couldn't diagnose the problem but said I could come back later. It was too rainy to hear the noise. He said he would come out personally or grab a t Couldn't diagnose the problem but said I could come back later. It was too rainy to hear the noise. He said he would come out personally or grab a technician. More

Excellent service No hassle to make the appointment. I had a Good experience. Service people were awesome, friendly. Best waiting room I've been in. No issues. No hassle to make the appointment. I had a Good experience. Service people were awesome, friendly. Best waiting room I've been in. No issues. More

Advantage Care Ken Garff does a great job servicing my car. I love that it comes back washed and vacuumed!! They recommend services my car needs without pressuring m Ken Garff does a great job servicing my car. I love that it comes back washed and vacuumed!! They recommend services my car needs without pressuring me. More

Oil changes They are very nice and friendly. The waiting area is clean and cozy thank you for drinks and popcorn. The waiting time every accurate, overalls everyt They are very nice and friendly. The waiting area is clean and cozy thank you for drinks and popcorn. The waiting time every accurate, overalls everything was good! More