Ken Garff Honda Riverdale - Service Center

Great! Always wonderful service generally faster service then quoted which is never a disappointment, friendly staff, not pushy for stuff you dont want and t Always wonderful service generally faster service then quoted which is never a disappointment, friendly staff, not pushy for stuff you dont want and they listen to your questions and concerns. More

Service code reminder I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His conc I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His concern was genuine, took the time to explain the code to my understanding and the solution to correct it. He mentioned the expired Advantage Plan but still honored it thus a complimentary oil change. He did not pressure to get the recommended services at the conclusion but he definitely mentioned not to wait too long which is a bad habit of mine. I will return due his genuine concern. More

Great service We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was ver We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was very minimal. More

Really great service Got me in to recall air bag service as soon as they could. Was very professional and helped with any questions along the way.happy with repair. Got me in to recall air bag service as soon as they could. Was very professional and helped with any questions along the way.happy with repair. More

I got there early in the morning They were able to get me in and out within the hour. Car was completely clean and tires were rotated and fluids were topped off. They were able to get me in and out within the hour. Car was completely clean and tires were rotated and fluids were topped off. More

Great service Was nice they provide shuttle service for long time in shop was taken in for recall and service. Everyone was real friendly. Both shuttle drivers wer Was nice they provide shuttle service for long time in shop was taken in for recall and service. Everyone was real friendly. Both shuttle drivers were real nice too More

Great staff The service center kindly looked into a issue our car was having and didn't charge us even though they spent a couple days looking into what the issue The service center kindly looked into a issue our car was having and didn't charge us even though they spent a couple days looking into what the issue could be. More

Great Service and Friendly Employees Ken Garff Honda is a great option, quick service, and thorough inspection. They make it easy for you to understand what the procedures were and how th Ken Garff Honda is a great option, quick service, and thorough inspection. They make it easy for you to understand what the procedures were and how they succeeded in the service of your vehicle. More

Alignment and new tires I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite t I brought my car in to get new tires and an alignment as well as a dress a safety recall on my accord. I was in a hurry so I asked them to expedite the process in which they did very well. However, when I picked up the car this service Tech told me the alignment information was left in the car I thought that was odd but OK I paid what I owed nearly 600 dollars a and left. When I went to the car I picked up the alignment information and noticed it had a Before & After diagram. The diagram showed the front right portion of the vehicle was in red or out of tolerance before the alignment. I noticed on the after alignment the although there were some slight changes in some of the other portions of the vehicle the portion that the front right was that in red before was still in red and shown to be out of tolerance after the alignment. This was not made clear to me at all until I'd paid and got in the vehicle and read the information. If there was an issue getting the in vehicle aligned within tolerance I believe they should have made me aware of it instead of just charging me for it and hoping I didn't notice. I feel ripped off and I'm very displeased I will be contacting them shortly. More

Poor customer service Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I Very poor customer service. I had to ask to be helped when I walked in while the employee was not busy helping anyone. He acted bothered both times I interacted with him/asked him about my vehicle. He made a couple rude and sarcastic comments. He also didn’t notify me when my car was ready. It was not a very professional experience. More