Ken Garff Honda Riverdale - Service Center

Poor customer service The Technician who changed my oil a few months back at Kenn Garff Honda over tightened the drain plug on my car. I tried to remove it myself and ende The Technician who changed my oil a few months back at Kenn Garff Honda over tightened the drain plug on my car. I tried to remove it myself and ended up damaging the bolt. I took it back just in case there was any damage to the tread. I had already purchased the oil to do it myself so I asked if I could just use that oil. They aggred to only charge me for labor. When I was waiting, Mr. Short, who was very condescending and lacked an ounce of personality, told me that the oil I bought was not synthetic, he said I needed 0W -30, I took his word and assumed I made a mistake and bought conventional oil. I didnt check the oil I purchased until I was home... sure enough I bought 5w-30 Full synthetic oil. I was scammed into buying thier oil. When I checked out to pay, I was charged for the drain plug. I was tired of sitting for an hour for an oil change so I just paid for it because I wanted to leave. When Mr. Short handed me my receipt he asked if I used an open ended wrench to remove the plug, then proceeded to lecture me on how to remove a drain plug in his condescending way. I was so pist that I just walked out because I did not want to make a scene in the service department. I have been changing my own oil for almost 30 years. The only reason I took it in to begin with was because I was given 3 free oil changes when I bought my car. I have purchased 3 vehicles from Ken Garff and I can assure you I will never purchase another one and I will be sure to tell everyone about Mr. Short and how poor his customer service was. To think future sales lost over a $13.99 bolt that was put on too tight by your service department and a rude service tech. Thank you for your time. More

Quick friendly service I like taking our van in for oil changes at Ken Garff. It usually takes less than an hour and they look over our entire van. I do wish they would top I like taking our van in for oil changes at Ken Garff. It usually takes less than an hour and they look over our entire van. I do wish they would top off our fluids though. More

Great, friendly service! I took my car in for service and they were very helpful and kept me apprised of the progress. They were patient to answer all my questions and provid I took my car in for service and they were very helpful and kept me apprised of the progress. They were patient to answer all my questions and provide me with information about recommended services. More

Emissions and oil change Everything was great. I’m not aware of any problems at this time. I was looking through the papers when I got home. There were two items on the checko Everything was great. I’m not aware of any problems at this time. I was looking through the papers when I got home. There were two items on the checkoff sheet that were checked in yellow. It would have been helpful if the service man had mentioned those to me, explained what those things were and if they were fixed, or need to be fixed. I suppose I’ll be calling Monday morning. More

Super fantastic service experience Greater quickly treated with respect work was done quickly and with great satisfaction. Frank followed up and took care of a question I had amassing Greater quickly treated with respect work was done quickly and with great satisfaction. Frank followed up and took care of a question I had amassing thanks More

Fast, courteous It was fast and courteous. It was convenient. I was informed of what I needed done with my car. I was given good advice regarding vehicle maintenance. It was fast and courteous. It was convenient. I was informed of what I needed done with my car. I was given good advice regarding vehicle maintenance. More

Emissions test- heads up on brakes Left vehicle at service center to run errands around town. Ken Garff texted me with a video informing me that my wife’s vehicle needs front brakes. Left vehicle at service center to run errands around town. Ken Garff texted me with a video informing me that my wife’s vehicle needs front brakes. Video they sent showed how worn down front brake pads were and confirmed rear brakes were fine. This definitely made it easy to decide on having work done as I was in Salt Lake when I got the text. More

Oil change We were promptly greeted, no waiting. We enjoyed some popcorn and a short wait. Our oil was changed in a timely manner & our car came back clean. The We were promptly greeted, no waiting. We enjoyed some popcorn and a short wait. Our oil was changed in a timely manner & our car came back clean. The employees were friendly & eager to serve. Thanks More

Excellent I made an appointment for scheduled maintenance. All services performed as promised and ahead of schedule. Waiting area it the best. I’m going to be b I made an appointment for scheduled maintenance. All services performed as promised and ahead of schedule. Waiting area it the best. I’m going to be back More

Fast! They got me in before my appointment time and I was out of there within a half hour! I wasn't expecting it to be that quick for an oil change. They got me in before my appointment time and I was out of there within a half hour! I wasn't expecting it to be that quick for an oil change. More