Ken Garff Hyundai Southtowne

Easy, neat, clean, comfortable, professional Convenient, on time, flexible, courteous That's enough from me y'all on time, flexible, courteous That's enough from me y'all More

Friendly and helpful Sales team. Taylor and Erin took amazing care of my wife and I while looking for a used car. A bit more than we wanted to pay once the fees were all assigned, bu Taylor and Erin took amazing care of my wife and I while looking for a used car. A bit more than we wanted to pay once the fees were all assigned, but they cut us some good deals in the process. I purchased AS IS, but they took care of an oil change, cabin air filter, and new brake pads for me after a week of ownership, which was incredibly thoughtful! More

I am still waiting for a response from the service department; it has been two weeks since I took the car in. department; it has been two weeks since I took the car in. More

Easy It was fast easy and everyone was nice. It was more expensive than I thought. It was more expensive than I thought. More

Had an expensive repair, so that wasn't fun, but they made it as easy as possible, even gave me a loaner since I came on a Friday and live in Tooele. made it as easy as possible, even gave me a loaner since I came on a Friday and live in Tooele. More

I rarely leave reviews, but after nearly three months trying to purchase a 2026 Hyundai Palisade Calligraphy, I feel obligated to share my experience so others can make an informed decision. I ent trying to purchase a 2026 Hyundai Palisade Calligraphy, I feel obligated to share my experience so others can make an informed decision. I entered this process as a serious, ready-to-buy customer. Unfortunately, despite repeated follow-ups, the dealership was unable to provide a firm—or even approximate—delivery timeline the entire time. What made this more concerning was learning that the vehicle I was waiting on had multiple manufacturer recalls and was ultimately placed under a stop sale. Even with these significant issues, there was little proactive communication or effort to offer a meaningful solution. I remained patient and even proposed reasonable options to move the deal forward, but my last proposal went unanswered. That lack of responsiveness ultimately made the decision for me. This experience fell significantly short of what I would expect from a brand competing in this segment. Transparency, communication, and accountability were all lacking. To be fair, my direct contact was professional throughout, but the overall process reflects broader issues with how this situation was handled at the dealership and manufacturer level. If you’re considering this vehicle, I would strongly recommend asking very direct questions about delivery timelines, current recall status, and what happens if delays occur—before committing your time. Experiences like this are exactly why buyers reconsider brand reliability and long-term support. I’ve since decided to move in a different direction. Rodney Engelholm More

I've been very disappointed. I've had to bring my car in FOUR times to fix the same problem. And then they always told me it would be done the next day, only to turn around and k I've had to bring my car in FOUR times to fix the same problem. And then they always told me it would be done the next day, only to turn around and keep it much longer. Zero communication on this I had to call and ask. And if I never talk to the AI again I'll be happy. It's awful and maddening. More

This Ken Garrf dealership was a friendly and helpful location in which to buy a car. location in which to buy a car. More