Ken Garff Lexus of Santa Barbara

Excellent customer service Robin recently guided me through the process of buying my new Lexus. She remains available to answer all questions! I am loving my new car! Robin recently guided me through the process of buying my new Lexus. She remains available to answer all questions! I am loving my new car! More

Derek does a fantastic job of keeping any updates on the service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... service to the vehicle current. Great customer service by him! Greatly appreciate his commitment to get things right... More

True Professional Sales Glauco is the consummate professional. He knows his job and takes quick action to resolve issues. He has an engaging personality. It is easy to develo Glauco is the consummate professional. He knows his job and takes quick action to resolve issues. He has an engaging personality. It is easy to develop a friendship and loyalty to Glauco and DCH Lexus. More

I just received 5 star service from Derek Bishop and his service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant service team - this was my first visit to DCH Lexus. Derek’s clear communication, resourceful repair options, professionalism and overall pleasant demeanor will keep me returning to DCH Lexus for all of my future car care needs. More

Very personable as well as knowledgeable. Staff. I Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I woul Very personable as well as knowledgeable. Staff. I enjoyed the non-pressure atmosphere. The refreshments were a nice touch. This is the place I would send my friends. More

FRUSTRATED BY A NASTY SALES MANAGER NORA HALSTEAD IS THE MOST DISMAL SALES MANAGER i HAVE EXPERIENCED IN MY 70 YEARS OF PURCHASING CARS. DESPITE THE CAR WE WERE RESPONDING TO, BEING ON NORA HALSTEAD IS THE MOST DISMAL SALES MANAGER i HAVE EXPERIENCED IN MY 70 YEARS OF PURCHASING CARS. DESPITE THE CAR WE WERE RESPONDING TO, BEING ON THE LEXUS SB WEBSITE SHOWING IT AS A CERTIFIED CAR-AS WELL AS THE PRINTOUTS GENERATED BY. YOUR WEBSITE SHOWING THAT THAT, SHE INSISTED THAT IT WAS A MISTAKE AND WAS GENERALLY ARGUMENTIVE AND UNPLEASANT. FURTHER,, SHE INSISTED THAT IT WAS AN ERROR AND THEY HAD NO RESPONSIBILITY FOR THE INFORMATION. YET IT WAS ON THE SB SITE YESTERDAY AND TODAY ,AS WE SAT IN FRONT OF THE SALESMAN AND MS. hALSTEAD. SHE SAID YOUR UNLINE ADVERTISING WAS NOT ACCURATE AND SHOULD NOT BE RELIED ON!! YEARS AGO, WHEN WALT LEWIS WAS MANAGER IN OXNARD, WE PURCHASED, OR LEASED FOUR CARS FROM THAT LOCATION.. ALTHOUGH TODAY GLAUCO PERGOLIZZI, WAS AN EXCELLENT REPRESENTATIVE ,BUT NOTHING CAN MAKE UP FOR THE INSOLENCE OF THIS WOMEN. More

Excellent costumer service.Sales and service department Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and profe Excellent costumer service. Sales and service department people always makes me feel like I’m the only customer there. They are super nice and professional . More

Relationship on the edge I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss I took my GS350 in for a rattle that needed attention. The finding was that the cause was centered in the roof -- "sunroof tracks and cables have loss of tension - recommend replacement." Estimated cost $4,500. This condition is apparently something Lexus has dealt with before and an internal service bulletin was issued on the subject. My vehicle is well under the 50,000 mile warranty on the item but apparently a few months over the 5-year time limit. I was pleased that my service rep was willing to prepare a written submission to Lexus that requests relief from this extraordinary penalty that stems from a maintenance failure in my Lexus product. I do not know what the outcome will be but I can say, unfortunately, that if I do not receive relief I will be transformed from a Lexus fan and satisfied customer to one who will likely never buy another Lexus vehicle. More

THEY GET THE JOB DONE WITH NO HASSLE SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO SCHEDULING WAS VERY EASY, EMPLOYEES WERE FRIENDLY AND THE JOB WAS DONE WHEN IT WAS SUPPOSED TO BE. NO PROBLEMS. I AM COMFORTABLE TAKING MY LEXUS TO THIS DEALER. More