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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
788 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 788 reviews
October 24, 2024
Excellent service department. The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! More
by lkayheaps
Verified Customer
October 23, 2024
I had an appointment set up for 12:00 PM. The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was gett The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was getting a complementary carwash and vacuum and didn't even get that. The tech was supposed to give us a 360 inspection feedback and nothing was reported back not even an "everything looks good" Very disappointed with customer service and professionalism at this location. More
by DIO
Employees Worked With
I don't remember his name
October 22, 2024
It felt like they didn't care about the money that I had to spend. to spend. More
by Hmccloyn
Employees Worked With
October 21, 2024
Alan was great to work with! Very knowledgeable about the vehicle we were looking for. The dealership did not have the exact car my wife was wanting, but Alan found it within 48 Very knowledgeable about the vehicle we were looking for. The dealership did not have the exact car my wife was wanting, but Alan found it within 48 hrs and had it on the lot. Would definitely contact Alan again when we look for another Mercedes. More
by brian@baerwelding.com
Employees Worked With
October 21, 2024
Very knowledgeable, friendly and happy to spend time with test drive and discussion. Low pressure except when buying extras (undercoats, paint seals and window protection). test drive and discussion. Low pressure except when buying extras (undercoats, paint seals and window protection). More
by WALLACE.AKERLEY
Employees Worked With
October 19, 2024
Dave was very professional and great to work with. The dealership made my vehicle purchase a good experience. The dealership made my vehicle purchase a good experience. More
by chirase
Employees Worked With
October 17, 2024
I purchased my CLS 450 while on vacation in Utah. My home is in Grand Junction, Co. There is no Mercedes dealer there. The star on the rear of my CLS became stuck in the open position and trying to My home is in Grand Junction, Co. There is no Mercedes dealer there. The star on the rear of my CLS became stuck in the open position and trying to have that remedied at home was not an option. I made an appointment with Garff in SLC And made the inconvenient trip to have it repaired. They took care of the issues I asked them to address in short order and had me happily back on the road. More
by Westernkellerado
Employees Worked With
Jacob
October 16, 2024
My Advisor Garrett was awesome! Had a loaner ready to go for me. Called and updated me on the the vehicle status. Even had a chance to wash and clean my car. Excellent customer serv Had a loaner ready to go for me. Called and updated me on the the vehicle status. Even had a chance to wash and clean my car. Excellent customer service. Also needed a few parts and Dave was awesome. Gave me a few quotes on parts I needed, was very knowledgeable and helpful. More
by JUANCARLOSMORALES7.JM
October 15, 2024
Vivian set up the service and completed everything I needed. I was very pleased with the quality of work needed. I was very pleased with the quality of work More
by nathan.james
Employees Worked With
