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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
789 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 789 reviews
September 06, 2024
Always the most wonderful dealership to work with! !. Mercedes of Salt Lake City is the quickest and smoothest purchase!! !. Mercedes of Salt Lake City is the quickest and smoothest purchase!! More
by PJ1540
Verified Customer
September 04, 2024
I came on Saturday so there were no crowds. Garret met me at the door. He helped me before. Garret listened to me well and took notes of what my needs are for service. He also kept me updated Garret met me at the door. He helped me before. Garret listened to me well and took notes of what my needs are for service. He also kept me updated on the progress and explained that it could take a little longer. By the time I got the car it was cleaned and he told me all things done plus a few I specifically asked. Good 👍 job. More
by Kitty liu
Employees Worked With
September 01, 2024
Totally satisfied with service. Vivian was spectacular She made the drop off effortless and had car ready as planned Vivian was spectacular She made the drop off effortless and had car ready as planned More
by HBRIERLEY
Employees Worked With
September 01, 2024
Great service: Got a loaner. Spence is a great salesman and follow through with services and repairs . Service manager is very accessible Spence is a great salesman and follow through with services and repairs . Service manager is very accessible More
by AWALALIYADDA
September 01, 2024
Service always a good experiance. Management and Sales are great to work with. I recommend them all the time. Management and Sales are great to work with. I recommend them all the time. More
by WHEELWERKSMIKE
Employees Worked With
Other Employees :
Spence Smith
August 30, 2024
Cameron was great, very helpful and cordial; not like that woman from my previous visit that was very rude and disrespectful. I appreciate Cameron’s great service. that woman from my previous visit that was very rude and disrespectful. I appreciate Cameron’s great service. More
by jepslc12
Employees Worked With
August 30, 2024
Alan was terrific! Endlessly patient as we tried to decide what we wanted to do amidst back and forth visits to our eye doctor. Finally made a very good deal that sat Endlessly patient as we tried to decide what we wanted to do amidst back and forth visits to our eye doctor. Finally made a very good deal that satisfied our needs. We will be back soon for a second car! More
by alisonluckman
Employees Worked With
August 29, 2024
my car was delivered with a low oil light on because the oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer cla oil had not been filled, minor oil leak not repaired, new electrical issues and greasy footprints in the footwell. The car went back and dealer claimed a second oil leak had occurred as a result of the first oil leak being repaired. Car was delivered with a more severe oil leak. Dealer claims new, more serious leak is caused by previous leaks being repaired. Car is now back at the dealer for the third time. More
by I2K
August 29, 2024
I was giving good communication during the service and I appreciated that. I was a little surprised the car wasn't put through the car wash however I'm not sure how that works these days. Other than that th appreciated that. I was a little surprised the car wasn't put through the car wash however I'm not sure how that works these days. Other than that the service was great and the car runs wonderful! I had a good experience. More
by cblockston
Employees Worked With
