Ken Garff Mercedes-Benz of Salt Lake City

Dave Bennion is the best! I will never go to another dealer. He surpasseses all expectations. I will never go to another dealer. He surpasseses all expectations. More

I gives this place a 5 star rating. They listened to my concerns about 2 different issues, Angela the service manager was very helpful as well knowing about an issue before I even arri They listened to my concerns about 2 different issues, Angela the service manager was very helpful as well knowing about an issue before I even arrived and reassured me it would get handled. A special acknowledgement goes out to Vivianne the service writer. She listens, has everything scheduled, and keeps me in the loop every step of the way. She made sure I had a loaner vehicle and is the main reason I return the the dealership for all my needs on both of the Mercedes we own. Vivianne A+++ More

Never have I ever had such amazing service in all of my life. Dave Bennion and Eric Amaral are wizards at finding the perfect car, and they've done it twice for me. It's basically the four seasons of car d life. Dave Bennion and Eric Amaral are wizards at finding the perfect car, and they've done it twice for me. It's basically the four seasons of car dealerships and I will only buy my cars from them in the future. Perhaps the greatest thing about the dealership itself is the free doughnuts they have in the lobby and the quiet working area. 10/10. More

I have purchased a vehicle from this dealership and after two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative two months of horrendous experience from the sales person all the way to the management I could say the sales sales person at least is very tentative and willing to communicate. I’m expecting to rectify the supercharger adapter was send it out to me, which is a never got it been lost by UPS send a picture to me which is I send the proof back to the sales person to to prove that the UPS send that two picture for the same item with a different tracking number which on that day happened to I receive another item from a different company and I sent all that proof to the sale person to speak to UPS even said my text the other day didn’t bother even Reply. In addition from the sales all the way up to now is the experience was horrible. They send the car out to me have a lot of swirl on the car and I have to fight them to pay for correction of the painting. They didn’t even pay the full amount I have to contribute it, that’s how bad they are. They blame me to the poor sales person. I even attempt to speak to General manager, which I did. He promised to call back. He never did, which is odd for a general manager . I also speak to the sales department general manager, Brett Robson, which is he’s terrible every time they try to blame the salesperson which is very difficult since they are over seeing him and if he’s making a mistake, they should correct it so please please stay away from this place don’t buy any cars from them specially, from out of state that’s where I am . I fly there and told them when I’m arriving, but they were making an excuse for the wasn’t ready and didn’t allow me to see the car either. And I trust them to send me a car without having any any swirl on the paint and didn’t do that the tenting right. Just stay away from them I think shame on them More

Great service, very knowledgeable sales advisor, and overall nice experience. Would definitely recommend MB of Salt Lake city to anyone. overall nice experience. Would definitely recommend MB of Salt Lake city to anyone. More

As usual Garrett, my service advisor was amazing! I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appr I am alway so happy with the customer service at Ken Garff Mercedes. He makes sure I am updated throughout the entire process which is so much appreciated. 10 stars! More

Vivian is wonderful, her customer service is top notch and she’s always available when I have an issue. The best!! and she’s always available when I have an issue. The best!! More

Attentive and helpful. They go out of their way to make you feel well taken care of They go out of their way to make you feel well taken care of More

I always am treated nicely and quickly. I am kept well informed of my car’s progress. I am kept well informed of my car’s progress. More