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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
415 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 415 reviews
January 25, 2015
Great Experience! This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The enthusiasm, passion & knowledge for their products made the process fun and seamless. The price was very fair and above board which we greatly appreciate. We had a great introduction/explanation of the vehicle and, of course, love the car. Steve & Claire More
by Steve & Claire
Employees Worked With
Helpful January 08, 2015
Poor Service Department I felt their service department was way over priced!!!! They quoted me list price for everything they wanted to fix on my Mercedes ML320 and over esti I felt their service department was way over priced!!!! They quoted me list price for everything they wanted to fix on my Mercedes ML320 and over estimated their labor. With a little research on the internet I was able to diagnosis the problem and fix it for $1,200 less than what they quoted me. I asked them a simple question about the radio and their answer was I don't know we would need to do a $120.00 diagnostics. I got the answer I was looking for on you tube in five minutes for free ( it was so simple I felt their techs. should have known. The guy just needed to go to the trouble and ask.). More
by Scott
Employees Worked With
Service Department
January 07, 2015
Great Experience! I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at t I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at the right price! They were extremely passionate about making sure i was 100% taken care of. I never once felt like they were trying any "car salesman" techniques to get me to buy. They made sure that i was aware of what i was getting into and helped me ever step of the way! I will definitely come back to them for my next car. I would refer anyone to visit them for a great car buying experience! Thanks, Braylyn Tafolla More
by Braylyn Tafolla
Employees Worked With
LaNette Franchow, Dave Franchow
January 06, 2015
Great Dealership, Best Car Buying Experience Ever! Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) a Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) and enjoyed his concern for our wants and needs. Cameron allowed us to move at our pace and never came across as being pushy. Once we decided on the GL450, there was little time spent negotiating what we felt was a fair price. We will continue to recommend this dealership and their sales team to anyone who is in the market for a new vehicle. More
by GL450 Owner
Employees Worked With
Cameron Egan
January 06, 2015
Willing to go the extra mile! LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy wi LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy with the time and effort she took with us! I would recommend her to anyone looking to purchase a vehicle; she will do all she can to help!! Thanks, Kendra Kellhofer More
by wyobackpackers
Employees Worked With
LaNette Franchow
January 06, 2015
We were treated wonderfully!! This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond for us. We have recommended her and this dealership to anyone we know who is looking for a vehicle. Kudos to LaNette, she is a shining star in the world of salespeople! Not to mention how vast her knowledge and experience are and how professionally she treats her clients. Looking forward to our next vehicle! Thanks, Larry and Barbara Crowell More
by Wyobec
Employees Worked With
LaNette Franchow
January 06, 2015
First Mercedes! I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient and willing to negotiate. Quite frankly, because I was buying an entry level model I didn't think my husband and I would be treated that great. Lanett treated us like her best, repeat customer! More
by mary
Employees Worked With
Lanett Franchow, Dave Franchow
December 28, 2014
Never again KG of SLC! I have been a long term client of Ken Garff, SLC...until today. I bought my first car from Steve Zitting, wonderful experience, second, third and four I have been a long term client of Ken Garff, SLC...until today. I bought my first car from Steve Zitting, wonderful experience, second, third and fourth cars from Mark Raleigh, also great experiences! Mark has moved out of state and Steve was promoted to the Linden years ago. I went in to try to negotiate a new lease on a new CLA and unfortunately worked with Larry Taylor. I have never been through a more unprofessional experience. Very negative, when I told Larry that I wanted dark grey, he called me back to say that he had found a red, white and black CLA....?? Larry alsokept telling me all of the things he could not do, reminded me several times that he was very busy and that he was the "Finance Manager" and Mercedes could not ignore the extra miles that I had on my car and that I would have to put new tires on my car before I could turn it in. I found a car that would have been suitable in their inventory on the Internet and when I told him about the car he said that it was 42,000, when on the Internet it said the car was 37,000. He then proceeded to tell about their gross margin, that he would only make 100.00 on the car and Mark had made 2000.00 on the previous deal. I felt as though I should feel badly about everything he was teling me and finally I told him I couldn't work with him. All of this was in the open showroom with Larry using a loud voice so that all other clients in the showroom could hear what he was saying. When I finally got up to leave another client that had been looking at cars came over to me and asked if I was ok, he said he felt imbarassed for me and apologized on their behalf. I then asked to talk to Larry's manager and was greeted with" what do yo want me to do, fire him"? Then he proceeded to introduce himself to me and tell me about how many clients love Larry even though he is "brash"....and that there were "some" that did not like him. I was then told that the deal had to work for him and then it may work for me. I was offered the option of working with a different sales man. Promised that I would receive a phone call the following Monday. No thanks...I spoke with Steve Zitting in Linden a few moments after I had left SLC and , he remembered the first deal we did together several years ago, told me I would not need to replace the tires, and he would be happy to keep me happy, asked me exactly what I wanted, repeated back to me the information to me that I had given him and asked me if he could call First thing the next morning. Now that's the professional experience I would expect to receive with Mercedes Benz. I will NEVER go back to SLC Mercedes, if it weren't for Steve Zitting I would not have bought another Mercedes. The same client that overheard the conversation between Larry and me also over heard the conversation I had with the sales manager who refused to let me talk to the general manager because he had "just as much "power" as his manager...Mercedes Benz is a beautiful car with great appeal and reputation, too bad these two employees are such bad representations of the car. More
by lkessler
Employees Worked With
Larry Taylor
October 12, 2014
Terrible service... Remarkably incompetent I have had great experiences with buying from KG Benz SLC... However the service advisors (Craig) and service dept (Joel - mngr.) is horrible. Multi I have had great experiences with buying from KG Benz SLC... However the service advisors (Craig) and service dept (Joel - mngr.) is horrible. Multiple occasions (over server years... I keep hoping it will improve)I have been screwed , claiming " not covered by warranty" or just simply not fixing the problem after MULTIPLE visits for a simple issue. Last issue cost me over $800 out of pocket ( ultimately was covered under warranty elsewhere!) . When I contact to complain they ignore and don't return calls. Hey guys, this Mercedes...I would expect this from Chevy or Ford , not Mercedes Benz. I always end up down at MB Lindon and they get the job done right the first time and don't pull the "not warranty" card on EVERYTHING! Unfortunately because of the service dept, my repeat loyalty to MB business now is done in Lindon More
by Adhall84119
Employees Worked With
Joel Turner
November 25, 2013
Following is my recent experience with Ken Garff Mercedes Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer of Ken Garff for many years where I used to get great service. However, recently, I inquired about the new CLA and was contacted by Cameron Egan via email. Cameron informed me that he had one in stock. Since I live miles away, I asked him if he could send me a picture of the car. His response gave me the impression that he commented "by the time I go take the picture, the car will be sold". I found this to be very arrogant. I requested to be transferred to another sales rep. I was put in touch with Ms. LaNett Franchaw. She did send me the picture of the car and I agreed to the terms she had offered. I made arrangement to drive to Salt Lake and close the deal on November 1st. When I arrived, I had to wait for her to come back from a demo drive in the same car. The first impression I got from her was a cold reception and when we sat down to close the deal, she changed the price of the car three times on me, each time higher than what she had quoted me. When I asked why,her response was "It is what it is" . I found this to be very unprofessional and dawn right rude. I would have still bought the car if she would have acknowledged that she may have made a mistake. But, she chose to refer me to her manager who was just as unprofessional as she was. Because of their attitude and lack of customer service, I chose not to do business with them or Ken Garff. Needless to say I drove to the BMW of Murray the same day where I received the most professional and friendly reception and was assisted in purchasing a new BMW 328I twice as expensive as the CLA. I hope the management at Ken Garff realizes that they lost a loyal and long term customer who would repeat this story to many. Seyed Yadegari More
by Yadegari1
Employees Worked With
Lanett Franchaw and Cameron Egan, Dave Franchow
