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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
794 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 794 reviews
March 18, 2024
Efficient service the day I came in. Woman that helped me was very courteous and kind Woman that helped me was very courteous and kind More
by LASI
Verified CustomerEmployees Worked With
March 16, 2024
Eric was a pleasure to work with. He answered all of our questions about the car and payment options, and handled the negotiation with courtesy, candor, and respect. He answered all of our questions about the car and payment options, and handled the negotiation with courtesy, candor, and respect. More
by dave
March 15, 2024
Great service awesome staff. They take excellent care of there customers and go the extra miles. They take excellent care of there customers and go the extra miles. More
by CMANTAS0
March 15, 2024
The service representative did a great job explaining how long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. long the service would take and called me when the car was ready for pickup. They washed and vacuumed the car and it looked great. More
by MBSHORTGAME
March 13, 2024
I have owned Mercedes for almost 30 years. I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after I am new to the area. This was my initial and last visit to your dealership. Terribly impersonal (except for the cashier). I was called minutes after dropping the vehicle off for a headlight issue informing me that the assembly needed to be replaced at an estimated and ridiculous cost of @$4800. The quickness of the call indicated that no real analyses of the issues were performed. I received no explanation as why the entire assembly had to be replaced and no written estimate. What I did receive were 3 videos of the tech examining the tires and brakes on the driver side -why? I have no idea. But nothing on the issue that I brought it in for. For this I was charged $140? More
by billheffernan
Employees Worked With
March 11, 2024
The actual servicing of the vehicle was fine. The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Ser The interaction with the service representative, Vivian, did not go well when I picked up the car. I explained all of this in detail to the Service Manager, Angela. More
by MERCEDES.HUFF
Employees Worked With
March 11, 2024
Everyone went over the top starting with Vivian. Thanks for a great experience. Will be seeing you again. Thanks for a great experience. Will be seeing you again. More
by deanold
Employees Worked With
March 10, 2024
Extremely helpful group of professionals that go above and beyond to get their customers back on the road. Be it preventative maintenance or the emergency service, our service assistant, Vivian, made sure and beyond to get their customers back on the road. Be it preventative maintenance or the emergency service, our service assistant, Vivian, made sure we were completely taken care of. More
by Mschepp
Employees Worked With
