Ken Garff Mercedes-Benz of Salt Lake City

As a automotive repair shop owner and ASE certified mechanic for the past 18 years, it was hard for me to have to take my wife's mercedez to another shop for repairs. We have a warranty on the car but mechanic for the past 18 years, it was hard for me to have to take my wife's mercedez to another shop for repairs. We have a warranty on the car but we can't use our own business as the repair facility so we are stuck taking it elsewhere. Before I brought the vehicle to Mercedez in salt lake, I did my own diagnostic on the two issues I wanted looked at wich were clicking noise when turning left or right (cv axles or suspension component) and a random timing chain rattle on start up with a stored fault code ( p0016 intake camshaft issue) my short diagnostic and research told me that this is a common issue with some mercedez motors and the culprit is the cam adjuster or tone wheel on the camshaft has moved. Both are very labor intensive repairs but crutial to the engine. If fhe timing chain skips and gets too far out of sync, the valves and pistons will collide and the engine will be destroyed. We made an appointment with MB and dropped it off Friday at 2:45. When we waked in we were waiting in line to speak with the service advisor and overheard two service advisors talking about a customer's vehicle that had been back to the shop 5 times for the same issue. Thay immediately made me a bit hesitant to leave the car there. We were set up with Vivian as our service advisor. She has a dry personality and wasn't friendly at all. She said she would relay my information to the tech and call us when the diagnostic was done. After not hearing anything by the next Wednesday, my wife called to get an update and was told they still haven't looked at it and we were second in line. Later that day Vivian called and said the technician drove the car and didn't hear any clicking noise when driving the car. I said, whell then he didn't drive it because it does it every single time you turn and her response was, oh actually Nevermind I see he says you need front and left cv axle for a cost of $5600. I was surprised of the cost and said OK what about the timing chain rattle and stored engine code. She said there is no check engine light and I said I know there is no check engine light but there is a code stored for camshaft timing wich correlates with the rattle in the timing chain and she said the tech didn't look at it. I told her I am a shop owner and ASE certified mechanic and asked if I could speak to the tech about the information I have with the common issues on that motor and she said no I can not, she will relay any message to the tech. Very rude and over confident with herself. I told her to have her tech look at the stored code in the computer and do a diagnostic on it. She called back 30 minutes later and said the tech scanned the computer and seen the stored code. He check the camshaft adjuster (pressed a few buttons on his scanner) and the adjuster test good so there is nothing wrong and to bring it back when the check engine light comes on. Just to inform anyone reading this. If there is an audible issue (rattle) in the timing chain area of the motor and a stored code that relates to the timing components and known documented issues of certain timing components. That is something you want to fix asap and save the motor from catastrophic failure. Not something you just want to drive and wait to see what happens. The outcome of skipped timing chain will be catastrophic. With the timing chain noise, stored fault code, and documented issues with timing components, I as a shop owner would have warranted a repair to fix the issue before it becomes a more costly and inconvenient problem. They don't listen to their customers and their concerns. The mechanics must be inexperienced and or lazy. They are highly over priced and the customer service needs attention. If you have to bring your vehicle to MB of salt lake I hope you don't have to deal with Vivian and I hope they listen to your concerns and address them so that you don't have to take your vehicle back multiple times. More

As usual, it was a good experience! And a year later, I still love my car And a year later, I still love my car More

We’re prompt and efficient with our service. Garrett did a great job and had it done when expected Garrett did a great job and had it done when expected More

Mercedes-Benz of Salt Lake City is the best Mercedes dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon More

I love my used 2023 Yukon. I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try to get the second FOB from the previous owner. Several weeks later and after a few attempts to get the second FOB from this dealership my salesman no longer reply's to my requests. So, I have to go to a GMC dealer next week and purchase a second FOB and get it configured. More

Vivian was very thorough, helpful and professional as she helped me with the service of my car on my recent visit to Garff Mercedes. helped me with the service of my car on my recent visit to Garff Mercedes. More

I went to Ken Garff Mercedes-Benz of Salt Lake City for summer tires swap, my service advisor Cameron was very knowledgeable and helpful throughout the process. summer tires swap, my service advisor Cameron was very knowledgeable and helpful throughout the process. More

Considering my past experience with Ken Garff, this recent experience was exceptional. The Service Advisor, Braiden, was professional, addressed all of my questions and concerns and followed up prompt recent experience was exceptional. The Service Advisor, Braiden, was professional, addressed all of my questions and concerns and followed up promptly. In additional, Toni has made my experience that much better. She has listened to my frustrations and handled my issues extremely well. The service department has made significant improvements in customer service and timely service. More

Garrett was great in providing constant updates and keeping us informed of the progress. Would recommend keeping us informed of the progress. Would recommend More