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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
800 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 800 reviews
December 17, 2023
The Service Team was polite, efficient and helpful from the telephone to check-in and check-out. The waiting room was very pleasant and the donut was delicious. the telephone to check-in and check-out. The waiting room was very pleasant and the donut was delicious. More
by shirley5234
Verified CustomerEmployees Worked With
Dallas
December 16, 2023
Dillon Jones took care of my purchase of a 2011 Mercedes even though I purchased it from Mongolia. The car was ready and he even picked me up at the airport when i flew in to Salt Lake City! even though I purchased it from Mongolia. The car was ready and he even picked me up at the airport when i flew in to Salt Lake City! More
by josephanoble
Employees Worked With
Dillon Jones
December 14, 2023
The Ken Garff dealership is generally very supportive of my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by the way is great!!!! More
by JANEROBERTS984
December 14, 2023
See my ratings on various parts of services. There is no place in your questionnaire for me to indicate that the model of my car is E350 blu tech. This model is not one of the alternatives provi There is no place in your questionnaire for me to indicate that the model of my car is E350 blu tech. This model is not one of the alternatives provided. I selected the nearest model from your list, but I have no idea if this is correct. More
by adrian.palmer
Employees Worked With
Cameron, Vanessa. (Ratings excellent)
December 13, 2023
Gardner and Carson are very professional and really worked hard to meet expectations and beyond. I come from a sales background and there are dealerships that you can tell only want your money and see worked hard to meet expectations and beyond. I come from a sales background and there are dealerships that you can tell only want your money and see dollar signs, and there are dealerships that create relationships and treat people with care having a high level of patience and understanding and everyone gets treated like they matter. Garff is definitely the latter of the two and has what it takes. Great job guys! More
by antonybquinlan
Employees Worked With
Gardner was my sales rep and Carson was my finance manager
December 10, 2023
The best dealership. Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend y Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend you to come to this location. Kenzie from Sales and Rossi from Financial, they are the best ❤️ More
by Maggie Erskine
December 07, 2023
Very bad horrible service, the customer service of Vivian was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check the camera and they were going to call me and they never called me. More
by JBRICENO5116
Employees Worked With
Vivían service department
